What are the responsibilities and job description for the Help Desk Technician - Part Time position at Ashley | The Wellsville Group?
The Help Desk Technician (Part Time) is an entry-level position designed for individuals who are eager to launch a career in Information Technology. This role serves as the first point of contact for internal end-user support, handling day-to-day help desk tickets and providing friendly, effective technical assistance to non-technical staff. No prior professional IT experience is required—we will provide on-the-job training on our systems and processes. The right candidate is curious, a quick learner, and comfortable communicating clearly with people at all levels. This is a great opportunity to build foundational skills across user support, hardware, software, and Microsoft 365 environments in a hands-on retail and operations setting.
Weekly Responsibilities
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Weekly Responsibilities
- Regular office hours Monday through Friday (20-25 per week hours; flexible on schedule)
- Rotating on-call shifts until 9PM nights or through weekends
- Ability to work during Retail Holiday weekends (Black Friday, Labor Day, Memorial Day, etc.)
- Ability to travel regularly throughout Ohio Market, and to NY/PA location as needed
- Provide day-to-day help desk support and respond to IT tickets
- Troubleshoot hardware, software, and network issues
- Set up, configure, and maintain computers, systems, and user accounts
- Support Microsoft 365 tools (Outlook, Teams, OneDrive, SharePoint) and basic cloud environments (Azure/Active Directory)
- Install and update software, drivers, and operating systems
- Communicate solutions clearly to non-technical users and provide basic training when needed
- Document processes and maintain IT inventory
- Partner with vendors and support new store/location technology setups
- Assist with basic network/cabling needs and recommend system improvements
- High school diploma or GED required. Associate’s degree or coursework in Information Technology, Computer Science, or a related field is a plus but not required. Relevant internship, lab, or personal project experience welcome.
- CompTIA IT Fundamentals (ITF ) or A certification is a plus. We encourage and support candidates who are actively working toward their first certification.
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