What are the responsibilities and job description for the Delivery Operations Coordinator position at Ashley | The Wellsville Group?
Our Batavia, NY location is looking for a detail-oriented Delivery Operations Coordinator to manage scheduling, coordinate with guests, and support our delivery teams. You’ll ensure every delivery runs smoothly and every guest has a great experience!
What You’ll Do:
Scheduling & Guest Communication
- Monitor and organize the inbox daily, responding promptly.
- Schedule deliveries accurately—confirm addresses, order details, phone numbers, and explain the process clearly.
- Contact guests to book deliveries, share operating hours, and keep communication consistent.
- Follow up daily until every delivery is confirmed.
Performance & Guest Support
- Meet or exceed KPIs for scheduling efficiency, on-time delivery, and guest satisfaction.
- Submit Route Change Forms and Account Reviews, following up to resolve issues.
- Track deliveries in real-time to ensure accuracy and timeliness.
- Respond quickly to guest inquiries via Podium and other channels, aiming for one-call resolutions.
- Take on additional tasks as needed to support the team.
What You Bring:
- Strong computer skills, including typing and Microsoft Office.
- Clear, professional phone presence.
- Customer service experience (preferred).
- Ability to multitask and stay focused in a busy environment.
- Comfortable sitting for up to 4 hours at a time.
- High School Diploma or GED.
The Environment:
- Fast-paced office setting that rewards organization and adaptability.
- Monday-Friday 8AM-430PM, rotating Saturdays 8AM-430PM
- After training is complete, we can discuss a hybrid work option!
Compensation details: 17 Hourly Wage