Community Outreach Coordinator

We are a locally owned hospice company whose ownership has nearly two decades of adding quality and value to the lives of our seniors. Auburn Crest Hospice was selected by Best Places to Work in Idaho as the best place to work in Idaho in 2019 for medium-sized businesses!

It is truly an honor to provide care and support for our patients and their families, choosing to live every moment during this precious time. We hope that you will join us on this mission!

We are looking for a sales and marketing expert that through direct sales, marketing, and strategic advertising can increase our branch census so we are able to help more patients in our community than ever before. This position is often the first point of contact for families in need to place a family member on hospice.

JOB SPECIFICATIONS

• High school diploma or equivalent required.
• Minimum of three years of health care experience and/or three years direct sales experience.
• Must have valid driver’s license and reliable transportation.
• Schedule flexibility and travel required.
• Ability to develop and maintain positive working relationships with staff and community partners and referral sources.
• Ability to communicate effectively verbally and in writing.
• Knowledge of hospice services and rules and regulations.

ESSENTIAL FUNCTIONS

• Increase branch census by meeting starts of care commensurate with company expectations and revenue goals outlined in the yearly approved budget.
• Assist in the resolving of client, family and referral partners’ concerns as necessary.
• Research and develop marketing and sales plans for expanding Auburn Crest Hospice presence.
• Generate and maximize strategic referral relationships with Physicians, Assisted Living Communities, Skilled Nursing Facilities and other appropriate sources of referral.
• Effectively articulate the mission of Auburn Crest Hospice in the interaction with current and potential partners (i.e. hospitals, assisted living facilities, nursing homes, home care agencies, home health agencies, the Veteran community at large, etc.).
• Maintain records, reports, and statistics as required, submitted weekly and monthly, as specified to the General Manager.
• Develop and conduct educational outreach (i.e. disease specific associations, community forums, hospitals, assisted living facilities, nursing homes, etc.).
• Attend meetings and participate in committees as required.
• Practice exceptional customer service with current and potential hospice referral sources.
• Maintain compliance with Medicare, Medicaid, HIPAA, and other federal and state hospice regulations and guidelines.
• Internally create, promote and participate in team building exercises, sales education, and incentive programs with all staff.
• Ensure adherence to the approved marketing budget.

ADDITIONAL EXAMPLES OF WORK PERFORMED

• Accompany Nursing staff on patient consultations as needed.
• Identify opportunities to sponsor community events.
• Performs related duties as assigned or required.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Duties are primarily performed in office environments and requires sufficient personal mobility and physical capability to permit employee to function in this environment
• Must be able to lift up to twenty (20) pounds.
• May be required to work irregular hours including evening and weekend availability.
• Local travel required. Occasional travel outside of area may also be required.

DISCLAIMER

The incumbent must be able to perform the essential functions satisfactorily with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of individuals in the job. This job description is not an employment agreement or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice. 

#ACH