Vice President Retail Fulfillment Center Operations

Build Your Career with Ashley Furniture- Where Innovation Meets Comfort

Who We Are:

At Ashley, inspiring the love of home is at the heart of everything we do. As the world’s largest manufacturer of home furnishings, we’re more than a business — we’re a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If you’re ready to grow, you’ve come to the right place. With a true “Growth Mindset,” Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

Summary: Ashley Furniture is seeking a dynamic and results-driven Vice President of Retail Distribution Center Operations to lead and optimize a large-scale, multi-site retail distribution network. This executive will be responsible for end-to-end operational leadership, ensuring best-in-class service, efficiency, and scalability across all retail distribution centers.

This role will drive strategic transformation, operational excellence, and continuous improvement, while building a high-performance culture that supports Ashley’s growth and customer experience goals.

Key Responsibilities

Enterprise Operations Leadership

• Lead all aspects of retail distribution center operations across multiple locations, including receiving, warehousing, order fulfillment, and last-mile readiness

• Own operational performance across key metrics including throughput, service levels, inventory accuracy, and cost efficiency

• Develop and execute a long-term distribution strategy aligned to company growth and retail expansion

Multi-Site & P&L Accountability

• Oversee a large, geographically dispersed network of distribution centers and leadership teams

• Maintain full accountability for operational budgets, cost management, and productivity improvements

• Ensure alignment across regions with standardized processes and performance expectations

Operational Excellence & Continuous Improvement

• Champion lean methodologies, automation, and process standardization to improve service, reduce cost, and increase throughput

• Drive large-scale initiatives in warehouse automation, systems integration, and digital transformation

• Establish and monitor KPIs to ensure performance is data-driven and continuously improving

Cross-Functional Partnership

• Collaborate with Supply Chain, Transportation, Retail Operations, Manufacturing, and IT to ensure seamless product flow from production to customer delivery

• Partner with Finance to align on cost targets, capital investment, and ROI for operational initiatives

• Serve as a key executive partner to retail leadership in delivering a best-in-class customer experience

Leadership & Talent Development

• Build, lead, and develop a high-performing leadership team, including Directors, Regional Leaders, and Site General Managers

• Foster a culture of accountability, safety, engagement, and continuous development

• Drive organizational capability through succession planning, leadership development, and talent strategy

Qualifications

• Bachelor’s degree in Supply Chain, Operations, Business, or related field (Master’s preferred)

• 15 years of progressive operations leadership experience, including senior leadership in distribution, logistics, or supply chain environments

• Proven experience leading large-scale, multi-site operations with significant workforce size and complexity

• Demonstrated success with P&L ownership, cost optimization, and operational transformation initiatives

• Strong expertise in warehouse operations, inventory management systems, and automation technologies

• Proven ability to lead through change, growth, and large-scale process improvements

Leadership Profile

• Strategic Tactical Operator: Comfortable setting vision while executing at scale

• Data-Driven Decision Maker: Uses KPIs and analytics to drive performance and accountability

• People-First Leader: Builds strong teams, develops talent, and drives engagement

• Change Agent: Thrives in transformation environments and drives innovation

• Collaborative Executive: Partners effectively across functions and levels

Work Environment:

This position is located in an active industrial manufacturing and distribution center with moderate to high noise levels, temperature variations, and material handling equipment in operation. The role may require extended periods of standing or walking on concrete floors and the use of personal protective equipment (PPE) such as safety glasses and steel-toed boots. The fast-paced environment involves time-sensitive and safety sensitive operations and may include various shift schedules to support production and distribution needs.

Benefits We Offer:

• Health, Dental, Vision, Employee Assistance Program
• Paid Time Off; increases with years of service
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Tuition Assistance
• Ashley Wellness Centers (location specific)
• 401(k) and Profit Sharing
• Life Insurance

Our Core Values:

• Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights. 

• Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion. 

• Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work. 

• Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities. 

• Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level. 

• Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams. 

• Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools. 

Interested in learning more about Ashley Furniture’s Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below:

Corporate Social Responsibility

View Our Corporate Brochure

We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.

Notice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.

Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.