Upholstery Support Supervisor (Frame Mill)

Build Your Career with Ashley Furniture - Where Innovation Meets Comfort

Who We Are:

At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business — we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

If you are a current Ashley employee: Please login to your UKG account and apply using the internal job board.

Summary:

The Manufacturing Operations Supervisor plans, directs, and assigns work activities in a manufacturing department to achieve production goals while maintaining high standards of safety, quality, and efficiency. This frontline leadership role supports and implements policies and procedures, recommends improvements in operation methods and equipment, and manages team performance. The Operations Supervisor coordinates with other supervisors to ensure all operational activities are integrated effectively, leads continuous improvement initiatives, and develops employees through coaching, mentoring, and training to build a high-performing manufacturing team.

Responsibilities:

Operations Leadership & Coordination

• Plan, direct, and assign work activities in the manufacturing department to optimize productivity and meet production targets
• Coordinate with other supervision to ensure all operational activities are integrated as a cohesive whole across shifts and departments
• Support and implement company policies and procedures while recommending improvements in operation methods, equipment, people, materials, and working conditions
• Make decisions and solve problems by analyzing information and evaluating results to optimize production efficiency
• Communicate product or material issues with appropriate individuals including Quality, Engineering, and Materials Management teams
• Monitor production schedules and adjust priorities to meet changing business needs

Continuous Improvement & Performance Management

• Manage and improve functional areas and institute performance measures through use and interpretation of Continuous Improvement tools including Lean and Six Sigma methodologies
• Improve working conditions and processes (safety, quality, productivity, and cost) by supporting and directing employees to participate in improvement programs
• Assist functional area Superintendent or Manager to improve systems of production control, standard operating procedures, safety, quality control, and performance management
• Analyze data to identify trends, root causes, and opportunities for process optimization
• Lead kaizen events, problem-solving workshops, and improvement projects to eliminate waste and enhance efficiency

Team Leadership & Employee Development

• Listen, respond to, and address employee concerns in a timely and professional manner
• Coordinate and manage the work of employees by directing team members to meet area goals and production objectives
• Manage employee performance and assist employees in making improvements through coaching, mentoring, and administering performance reviews
• Recommend, plan, and/or implement employee training and skill development activities to build organizational capability
• Communicate company and departmental issues and goals through weekly team meetings, regular individual employee meetings, coaching, training, and company-offered learning opportunities
• Facilitate employee growth and development by identifying career paths and providing developmental opportunities
• Make employment decisions and/or recommendations on hiring, improvement plans, transfers, promotions, corrective actions, terminations, pay adjustments, etc.
• Audit, maintain, and ensure employee time-keeping and absentee records are accurate and comply with company policies

Quality & Safety Management

• Maintain a safe work environment by ensuring employees wear PPE (personal protective equipment) and follow safety compliance protocols
• Maintain departmental equipment to ensure proper and safe operations
• Conduct safety audits and address unsafe conditions or behaviors immediately
• Lead safety meetings and promote a culture of safety awareness throughout the department
• Audit regularly to ensure standard operating procedures are being adhered to and quality standards are maintained
• Investigate incidents, implement corrective actions, and prevent recurrence

Resource Management

• Manage resources to optimize equipment, facilities, employees, methods, and materials
• Monitor material flow and coordinate with Materials Management to ensure adequate supply of production materials
• Analyze and resolve employees' problems in a timely manner to minimize disruptions
• Control departmental costs while maintaining production and quality standards

Core Values Demonstration

• Demonstrate the Company's Core and Growth Values in the performance of all job functions
• Model expected behaviors and hold team accountable to company values and standards

Qualifications:

• High School Diploma or GED equivalent required
• Minimum 2 years of experience in a manufacturing or distribution center environment required
• Previous supervisory experience preferred
• Experience with manufacturing or warehouse equipment and department processes desired
• Strong leadership and team management skills with ability to motivate and develop employees
• Excellent problem-solving and decision-making abilities
• Strong communication skills, both written and verbal
• Ability to work in a fast-paced environment and manage multiple priorities
• Proficient in basic computer skills including Microsoft Office Suite
• Understanding of production metrics and KPIs
• Ability to work 2nd shift hours: 6:00 AM - 4:30 PM
• Physical ability to walk production floors, stand for extended periods, and lift up to 50 lbs as needed

Additional Qualifications, Preferred:

• Associate's degree in Supervisory Management, Manufacturing Technology, Business Administration, or related field
• 3 years of manufacturing supervisory experience in furniture, wood products, or related industry
• Experience with industry-leading, high-speed automated equipment and manufacturing systems
• Lean Manufacturing or Six Sigma certification (Green Belt or higher)
• Knowledge of production planning, scheduling, and capacity management
• Experience with ERP systems (SAP, Oracle, or similar platforms)
• Understanding of quality management systems and statistical process control
• Background in employee relations and conflict resolution
• Familiarity with OSHA regulations and workplace safety management

Work Environment:

This position is located in an active industrial manufacturing and distribution center with moderate to high noise levels, temperature variations, and material handling equipment in operation. The role may require extended periods of standing or walking on concrete floors and the use of personal protective equipment (PPE) such as safety glasses and steel-toed boots. The fast-paced environment involves time-sensitive and safety-sensitive operations on the 2nd shift.

Shift:

2nd Shift: 6:00 AM - 4:30 PM

Pay:

$23.00 - $25.00/hour (depending on experience)

Benefits We Offer:

• Health, Dental, Vision, Employee Assistance Program
• Paid Time Off; increases with years of service
• Paid Vacation, Holidays, and Your Birthday off
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Tuition Assistance
• Ashley Wellness Centers (location specific) and Medical Tourism
• Telehealth
• 401(k) and Profit Sharing
• Life Insurance

Our Core Values:

Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.

Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.

Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.

Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.

Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.

Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.

Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.

Interested in learning more about Ashley Furniture's Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below:

• Corporate Social Responsibility
• View Our Corporate Brochure

We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates, only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.

Notice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.

Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.