Supervisor Distribution Center Casegoods Receiving - 1st Shift

Build Your Career with Ashley Furniture - Where Innovation Meets Comfort

Who We Are:

At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business — we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

If you are a current Ashley employee: Please login to your UKG account and apply using the internal job board.

Summary:

The Distribution Center Supervisor - Casegoods Receiving oversees all receiving operations for casegoods products on the 1st shift, ensuring timely and accurate receipt of inbound shipments while maintaining the highest standards of safety, quality, and productivity. This frontline leadership role plans and coordinates receiving activities, manages a team of warehouse associates, and ensures proper documentation, inspection, and put away of all casegoods inventory. The Supervisor drives operational efficiency through data-driven decisions, continuous improvement initiatives, and effective team development while partnering with transportation, inventory, and warehouse teams to optimize the flow of goods into the distribution center.

Responsibilities:

Receiving Operations Leadership

• Oversee all casegoods receiving operations on 1st shift including unloading, inspection, documentation, and putaway activities

• Plan and coordinate daily receiving schedules to align with inbound shipment arrivals and warehouse capacity

• Monitor receiving productivity and ensure team meets or exceeds performance targets for cases received per hour

• Ensure accurate receipt of all inbound shipments including verification of quantities, product conditions, and order documentation

• Coordinate with transportation teams on carrier scheduling, dock assignments, and trailer movements

• Manage dock door assignments and optimize trailer flow to minimize wait times and maximize throughput

• Monitor receiving workflow and adjust resources to address bottlenecks or capacity constraints

Quality & Accuracy

• Ensure all received casegoods are inspected for damage, defects, and compliance with quality standards

• Verify inbound shipments against purchase orders, advanced shipping notices (ASN), and bill of lading documentation

• Process discrepancies including shortages, overages, damages, and quality issues through appropriate systems

• Generate quality alerts and coordinate with Quality Assurance teams on product issues

• Ensure proper labeling, identification, and documentation of all received inventory

• Maintain receiving accuracy targets and implement controls to prevent errors

Team Leadership & Development

• Lead, train, and develop a team of receiving associates to build technical skills and operational excellence

• Conduct performance evaluations and provide coaching, feedback, and developmental guidance

• Make employment decisions and recommendations on hiring, improvement plans, transfers, promotions, corrective actions, and terminations

• Foster a positive team environment focused on accountability, safety, and continuous improvement

• Manage staffing levels and coordinate breaks, lunches, and coverage to maintain productivity

• Communicate company and departmental goals through daily huddles, team meetings, and one-on-one coaching sessions

Safety & Compliance

• Champion all safety programs and ensure a safe work environment for all receiving associates

• Conduct safety walks, audits, and inspections within the receiving area

• Ensure employees wear proper PPE (personal protective equipment) and follow safety compliance protocols

• Investigate incidents and accidents, document findings, and implement corrective actions

• Ensure compliance with OSHA regulations, company policies, and receiving standard operating procedures

• Promote safe operation of material handling equipment including forklifts, pallet jacks, and dock equipment

Inventory Management & System Accuracy

• Ensure accurate and timely receipt transactions in the warehouse management system (WMS)

• Partner with Inventory leadership to discuss receiving gaps, discrepancies, and system accuracy

• Coordinate putaway activities to ensure received inventory is properly stored in designated locations

• Monitor inventory location accuracy and implement controls to prevent misplacement

• Support cycle counting and physical inventory activities within the receiving area

Performance Management & Continuous Improvement

• Monitor individual and team performance against productivity standards (cases per hour, accuracy, safety)

• Track key performance indicators (KPIs) and provide feedback to drive continuous improvement

• Lead process improvement events such as Kaizens to enhance receiving efficiency and reduce waste

• Implement best practices and standardized work procedures to optimize receiving operations

• Analyze data to identify trends, root causes of issues, and improvement opportunities

• Collaborate with cross-functional teams on system upgrades, process changes, and operational initiatives

Resource Management

• Manage resources to optimize equipment, dock doors, employees, methods, and materials

• Ensure receiving equipment is well-maintained and in proper working condition

• Coordinate with Maintenance on equipment repairs and preventive maintenance

• Control operational costs while maintaining productivity and service quality

Core Values Demonstration

• Demonstrate the Company's Core and Growth Values in the performance of all job functions

• Model expected behaviors and hold team accountable to company values and standards

Qualifications:

• High school diploma or GED equivalent required

• Minimum 2-3 years of experience in distribution center, warehouse, or receiving operations

• Previous supervisory or team leadership experience preferred

• Strong understanding of receiving processes including unloading, inspection, documentation, and putaway

• Knowledge of warehouse management systems (WMS) and inventory management principles

• Excellent leadership and team management skills with ability to motivate and develop employees

• Strong organizational and time management skills with ability to manage multiple priorities

• Excellent communication skills, both written and verbal

• Proficient in Microsoft Office Suite (Excel, Word, Outlook)

• Understanding of OSHA safety regulations and warehouse safety best practices

• Ability to work in a fast-paced environment and make sound decisions quickly

• Physical ability to walk distribution center floors, stand for extended periods, and lift up to 50 lbs as needed

• Forklift certification or ability to obtain certification

• Ability to work 1st shift hours and flexible schedule as operational needs require

Additional Qualifications, Preferred:

• Associate's or Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or related field

• 3-5 years of receiving or inbound operations supervisory experience in furniture, retail, or distribution

• Experience with SAP, Manhattan, or similar enterprise warehouse management systems

• Knowledge of casegoods furniture products and handling requirements

• Lean Manufacturing or Six Sigma certification (Green Belt or higher)

• Experience with labor management systems (LMS) and engineered labor standards

• Background in process improvement methodologies including Kaizen and 5S

• Understanding of transportation operations and carrier management

• Experience with quality inspection processes and damage documentation

• Bilingual skills (English/Spanish) to support diverse workforce

Work Environment:

This position is located in an active industrial manufacturing and distribution center with moderate to high noise levels, temperature variations, and material handling equipment in operation. The role requires extended periods of standing or walking on concrete floors, primarily in the receiving dock area. The use of personal protective equipment (PPE) such as safety glasses and steel-toed boots is required. The fast-paced environment involves time-sensitive and safety-sensitive operations on the 1st shift with exposure to outdoor weather conditions during trailer unloading activities.

Shift:

1st Shift (specific hours to be confirmed during interview process)

Pay:

Competitive compensation based on experience

Benefits We Offer:

• Health, Dental, Vision, Employee Assistance Program

• Paid Time Off; increases with years of service

• Paid Vacation, Holidays, and Your Birthday off

• Generous Employee Discount on home furnishings

• Professional Development Opportunities

• Tuition Assistance

• Ashley Wellness Centers (location specific) and Medical Tourism

• Telehealth

• 401(k) and Profit Sharing

• Life Insurance

Our Core Values:

Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.

Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.

Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.

Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.

Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.

Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.

Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.

Interested in learning more about Ashley Furniture's Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below:

• Corporate Social Responsibility

• View Our Corporate Brochure

We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates, only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.

Notice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.

Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.