Product Tech HS Lvl 2

POSITION DETAILS

PURPOSE
The Furniture Repair Technician is responsible for repairing and refinishing furniture at the distribution centres, stores, in our guests' homes or virtual. CORE DUTIES

• Inspect of all assembled products in the run lane for delivery and assess if products can be repaired or must be replaced.
• Restore product to like-new conditions using proven techniques, including refinishing, re-upholstery, painting, etc.
• Repair damaged stock, wood, fabric, leather, and metal furniture using approved methods.
• Understand and follow all safe work practices and rules, including WHMIS.
• Answer guests' questions during in-home repairs.
• Document and complete service reports and paperwork, including inventory control information.
• Completion of electronic paperwork within our software platform
• Communicate any issues (mechanical or otherwise) on the service vehicles.
• Attend training on furniture repair topics.
• Inspect and validate the repair parts.
• Understand, follow, and ensure compliance with all safe work practices and rules.
• Assure compliance with all Company policies and procedures.
• Demonstrate the company’s values in all aspects of their work performance.
• Participate in our National Certification program.

*Other duties: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that may be required, or which

• may change over time, and which can be changed at any time, with or without notice. SUCCESS METRICS
• Completes per hour.
• Perfect repair index
• Speed to guests.
• Safety Compliance

QUALIFICATIONS EXPERIENCE

• Previous repair, set up and/or warehouse experience.
• Good computer skills with working knowledge of Microsoft Office products and the ability to learn in-house computer programs.
• Good verbal communication skills.
• Demonstrate the company's Values.

EDUCATION

• High School diploma with two years of practical work experience in furniture repair, including upholstery, leather repairs, and wood refinishing.
• Combination of education and experience will be considered. CORE COMPETENCIES
• Excellent verbal and written communication skills; able to present clean, organized, and thorough information and data appropriate for intended audience.
• Good physical condition with stamina to lift at least 50 – 100 pounds.
• Able to conduct physical work in warm and cold conditions.
• Operates various equipment and tools WORK PARAMETERS
• Ability to work evenings, weekends, and holidays as required.
• Driver’s License Required.
• A satisfactory Criminal Record Check is required.
• Some exposure to solvents.
• Ability to lift 50-100 lbs.
• PH

PHYSICAL REQUIREMENTS

Reasonable accommodations will be made for individuals with disabilities. 0% - 24% 25%- 49% 50%-74% 75%- 100% Seeing: Must have close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus to read reports, view computer screen, etc.
⚫ Hearing: Must be able to hear and understand speech to interact with others.
⚫ Speaking: Must be able to speak so that others will be able to understand.
⚫ Sitting: Will remain in a seated position for extended periods of time.
⚫Fingering/Grasping/Feeling: Must be able to perform repetitive tasks with both hands to include keyboarding, handwriting, office/POS equipment and handheld equipment operation.
⚫ Standing/Walking: Will remain on one’s feet in an upright position and move about on foot.
⚫Climbing/Stooping/Bending/Kneeling/Reaching: Will bend, squat, stoop, kneel, crouch, and reach at or above shoulder level.
⚫Lifting/Pulling/Pushing: Will lift and carry objects up to 25 lbs.; transport loads of up to 100 lbs.
⚫Office Work Environment: Company office locations which may include separate offices, workstations, communal workspaces. Home office must be equipped with technical connections and private space to conduct video meetings and securely store office equipment and documents. Will be on camera during video meetings.
⚫Out of Office Work Environment: Open retail/warehouse environment; occasional work at new retail locations under construction. Potential exposure to oil, latex, and spray paint, household chemicals, biological odors, and household dusts.