What are the responsibilities and job description for the Manager, Consumer Finance position at Ashley Job Opportunities?
Consumer Finance Program Manager
Build and Lead the Future of Consumer Financing at Ashley
Ashley Furniture Industries, the world’s largest manufacturer of home furnishings, is seeking a Consumer Finance Program Manager to own and optimize our in-store and online consumer financing and payment programs.
In this highly visible role, you will be the primary liaison between Ashley and our finance/payment vendors, leading strategy, execution, and performance for programs that directly impact customer acquisition, repeat purchases, and overall sales growth.
If you love combining vendor management, marketing strategy, analytics, and cross-functional leadership, this is a great opportunity to make a measurable impact at scale.
What You’ll Do
Vendor Relationship Management
- Build and maintain strong relationships with consumer finance and payment vendors.
- Align vendor activities with Ashley’s program goals, brand standards, and growth objectives.
Strategic Marketing & Program Growth
- Develop and execute marketing strategies with finance partners to:
- Increase cardholder acquisition
- Boost repeat purchase behavior
- Improve customer retention
- Collaborate on promotions, offers, and campaigns that support consumer financing adoption.
Business Ownership & Cross-Functional Leadership
- Serve as the business owner for Consumer Finance across all related IT projects for online and in-store.
- Partner closely with IT, Sales, Marketing, E‑Commerce, and Operations to launch new features, offers, and payment options.
- Lead cross-functional projects from concept through implementation.
Analytics & Performance Management
- Own the development and maintenance of Power BI dashboards and related reporting for all consumer finance programs.
- Monitor daily performance for online and in-store programs to track KPIs and adoption.
- Identify opportunities for optimization and implement data‑driven changes.
Training & Enablement
- Oversee consumer finance training in partnership with external vendors and internal training teams.
- Ensure all training content, tools, and resources are accurate, current, and easy to use for store and call-center teams.
Payment Innovation & Wallet Expansion
- Identify and evaluate new payment solutions (BNPL, alternative payments, digital wallets, etc.) for online and in-store channels.
- Lead onboarding and integration of new payment types, including go-to-market plans and internal rollout strategies.
Other Responsibilities
- Maintain reliable attendance and actively participate in meetings and training.
- Assist in training others and provide backup as needed.
- Complete special projects and other assignments as requested.
- Demonstrate Ashley’s Core and Growth Values in all aspects of the role.
What You’ll Need
Education
- Bachelor’s Degree in Marketing, Finance, Business Administration, or related field
– or equivalent work experience – Required
Experience
- 5 years experience in consumer finance, marketing strategy, or closely related roles – Required
- Experience working with finance/payment vendors and/or retail credit programs is highly preferred.
Skills & Abilities
- Strong attention to detail and follow-through
- Excellent verbal and written communication and interpersonal skills
- Demonstrated ability to work independently and in cross-functional teams
- Strong analytical and problem-solving capabilities
- Ability to manage multiple projects and deadlines in a fast-paced environment
- Proficient in Microsoft Office Suite and data visualization tools (Power BI, Tableau)
- Comfortable working with document management and reporting systems
- Agile and adaptable—can pivot quickly when priorities or direction change
- Professional, customer-focused demeanor with the ability to handle complex vendor/customer issues
- Commitment to confidentiality, ethics, integrity, and trust
Schedule & Travel
- Occasional domestic travel to vendors, field locations, or corporate meetings
- Flexible and willing to work extended hours when necessary during launches, peak campaigns, or project milestones
If you’re ready to own and grow consumer finance programs at scale—and you thrive at the intersection of strategy, analytics, and execution—we’d love to hear from you.
Apply today to join Ashley Furniture Industries as our next Consumer Finance Program Manager.
Ashley Furniture Industries is an Equal Opportunity Employer.