Global Tech Services Manager - Las Vegas, NV

The Global Tech Services Manager ensures the efficient and high-quality operation of Global Tech Services at their assigned site(s). This position implements and maintains IT-related tech services for their designated Ashley location(s), providing technical direction and support for daily operational activities. The Manager works collaboratively with site leadership to support and maintain cost-effective technology solutions. This position implements IT policies, procedures, and best practices while ensuring adherence to established standards.

• Execute and monitor day-to-day IT operations at assigned site(s) to meet quality standards and business needs. Implement work requirements and goals within established constraints of time, policy, cost, and quality. Monitor and coordinate team tasks to ensure quality, security, and performance standards are met.
• Oversee site-level tech operations and infrastructure. Implement and maintain operational procedures, conduct testing of computer systems, and document processes. Monitor systems and respond to exceptions to maintain reliable operations. Coordinate with users and IT teams to resolve system failures and restore services according to business priorities.
• Manage local application deployments and coordinate with regional teams for enhancement requests.
• Implement company security processes and policies at the site level. Conduct security training, ensure compliance, and participate in disaster recovery activities.
• Identify opportunities for process improvement within assigned site(s). Collaborate with other IT teams to implement standardized practices. 
• Manage site-level IT projects and services delivery. Track performance metrics including budget adherence and business benefits realization.
• Provide regular status updates to regional management on site operations, project status, and key decisions.
• Execute IT plans aligned with local business needs while maintaining consistency with global standards.
• Build and maintain relationships with site stakeholders to understand business needs.
• Provide input to IT leadership on technology needs and opportunities within assigned site(s).
• Evaluate and recommend new technologies applicable to site operations.
• Supervise assigned team members, including hiring, performance management, and development activities.
• Ensure accurate time-keeping and attendance records for direct reports.
• Conduct regular team meetings and one-on-ones to communicate goals and support employee development.