Fleet Maintenance Manager

Summary: The Fleet Maintenance Manager plans, coordinates, and manages comprehensive fleet maintenance operations to ensure maximum vehicle uptime and cost-effective resource utilization. This role oversees day-to-day shop operations, inventory management, scheduling, workflow optimization, and implementation of continuous improvement initiatives. The Fleet Maintenance Manager leads maintenance teams across multiple shifts, provides technical support for on-road breakdowns, and ensures compliance with industry standards including Vehicle Maintenance Reporting Standards (VMRS) and company protocols. This position requires strong leadership abilities to manage technicians, drive operational excellence, and balance competing priorities in a fast-paced transportation environment.

Responsibilities:

Operations Management

• Plan and manage daily maintenance shop operations including scheduling, workflow, priorities, and resource allocation

• Monitor and review all work orders for accuracy, appropriate parts usage, labor efficiency, and cost-effectiveness

• Maintain compliance with Vehicle Maintenance Reporting Standards (VMRS) and company maintenance standards

• Manage inventory systems and optimize parts procurement to minimize downtime

• Coordinate on-road breakdown support to resolve issues quickly and cost-effectively

• Audit shop operations regularly to ensure adherence to standard operating procedures

Leadership & Team Management

• Directly supervise and provide leadership to maintenance technicians (up to approximately 35 team members)

• Make employment decisions including hiring, promotions, transfers, performance improvement plans, corrective actions, and terminations

• Coach and mentor team members to improve technical skills and performance

• Conduct performance reviews and recommend/implement training and development programs

• Manage employee schedules across multiple shifts to ensure adequate coverage

• Foster teamwork, motivate staff, and create a positive work environment

• Facilitate weekly team meetings and regular individual employee meetings

Technical Oversight

• Provide advanced troubleshooting and technical guidance for complex repair issues

• Train technicians on proper work order documentation to support warranty filing procedures

• Ensure accurate completion of maintenance records and time-keeping documentation

• Monitor technician performance and identify opportunities for skill development

• Stay current with truck shop best practices and emerging maintenance technologies

Communication & Continuous Improvement

• Communicate company goals, departmental objectives, and performance expectations to team

• Recommend and implement process improvements to enhance fleet maintenance efficiency

• Analyze key performance metrics and identify opportunities for operational improvement

• Respond professionally to difficult employee, vendor, and customer situations

• Collaborate with corporate leadership on fleet-wide initiatives and standards

• Demonstrate company Core and Growth Values in all job functions

Qualifications

Education & Experience

• Required: Associate degree in Vehicle Maintenance, Automotive Technology, or related field, OR equivalent work experience

• Required: Minimum 7 years of heavy vehicle shop maintenance experience

• Previous leadership or supervisory experience strongly preferred

• Experience with computer-based inventory and maintenance management systems

Licenses & Certifications

• Required: Class A CDL (or ability to obtain within 1 year)

• Required: State and federal certification for air conditioning (HVAC) repair

Technical Knowledge & Skills

• Comprehensive knowledge of heavy-duty truck and trailer maintenance operations

• Proficiency with OEM (Original Equipment Manufacturer) diagnostic software and tools

• Understanding of air brake systems, trailer operations, and federal DOT regulations

• Knowledge of heavy-duty automatic transmissions and drivetrain systems

• Familiarity with Vehicle Maintenance Reporting Standards (VMRS)

• Experience with fleet maintenance management software and work order systems

• Proficient computer skills including Microsoft Office Suite (Word, Excel, Outlook)

Work Environment:

This position is located in an active industrial manufacturing and distribution center with moderate to high noise levels, temperature variations, and material handling equipment in operation. The role may require extended periods of standing or walking on concrete floors and the use of personal protective equipment (PPE) such as safety glasses and steel-toed boots. The fast-paced environment involves time-sensitive and safety sensitive operations and may include various shift schedules to support production and distribution needs.

Benefits We Offer:

• Health, Dental, Vision, Employee Assistance Program

• Paid Time Off; increases with years of service

• Generous Employee Discount on home furnishings

• Professional Development Opportunities

• Tuition Assistance

• Ashley Wellness Centers (location specific)

• 401(k) and Profit Sharing

• Life Insurance

Our Core Values:

• Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights. 

• Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion. 

• Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work. 

• Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities. 

• Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level. 

• Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams. 

• Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools. 

Interested in learning more about Ashley Furniture’s Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below:

Corporate Social Responsibility

View Our Corporate Brochure

We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.

Notice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.

Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.