What are the responsibilities and job description for the Customer Service Representative position at Ashley Home Store?
Ready to be a cornerstone of success? As a Customer Service Representative with us, you'll discover a workplace genuinely invested in your individual triumph. This isn't just a role; it's a rewarding career path with exciting room for professional advancement!
You'll be instrumental in shaping our customers' experiences, treating everyone with the utmost respect and delivering world-class service whether they're in-person or on the phone. We're looking for Retail Office Associates who are not only computer-savvy and great at multitasking, but also possess strong interpersonal skills and a true team spirit. If you're a career-minded professional who consistently sets high benchmarks for customer service, you'll thrive here. You'll provide exceptional sales support, processing orders accurately and efficiently, all while maintaining a positive outlook. Crucially, your strong customer service skills will empower you to identify root causes and assist customers efficiently, timely, and with empathy.
About Us:
Ashley Furniture Store is a leader in the home furnishings industry, dedicated to providing stylish, high-quality products and exceptional customer service. We believe in fostering a positive work environment where our team can thrive and grow. We have over 75 locations in the following states: Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts.
Benefits of working for us!
- We offer National Health, Dental, and Vision coverage
- Life insurance – Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance as well
- 401(k) Profit-Sharing Plan
- Recognition and reward programs
- Paid Sick Days
- Paid Vacation, Holidays (Thanksgiving and Christmas)
- Employee Assistance Program
Our prices are already low, but why not more! Generous Employee Discount
Job Responsibilities:
- Enter customer orders into the system accurately and completely
- Process payment to proper accounts
- Responsible for security of cash and other legal tenders
- Prepare daily deposits in accordance with Company policies and procedures
- Answer incoming calls and respond to customer queries in a timely and courteous manner
- Schedule deliveries that are convenient for the customers and comply with company procedures
- Maintain all open orders and courteously communicate status with customers
- Work daily reports according to Company requirements
- Assist with showroom displays, tagging, and other tasks as needed to help maintain a customer-friendly showroom in keeping with the standards of Ashley Home Store Furniture
- Assist Office Manager when needed
As a Retail Office Associate, you must:
- Have a High School diploma or GED
- Have strong business acumen and Excellent verbal and listening skills
- Solid knowledge and computer literacy (Microsoft Outlook, Word, Excel, etc.)
- Strong cash handling skills and Ability to calculate figures (discounts, interest, commission, percentages, area, etc.)
- Strong interpersonal and human relations skills
- Proven analytical and problem-solving skills
- Ability to use sound judgment and decision making while effectively responding to common inquiries or complaints from customers or vendors
- Be able to lift/ move up to 25 pounds, regularly
- Being bilingual is a plus
Regency Management Services is an Equal Employment Opportunity (“EEO”) / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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