What are the responsibilities and job description for the Director of Ecommerce Fulfillment (Omnichannel Logistics) position at ashley furniture?
Build Your Career with Ashley
Grow your career on a team that strives to enhance the employee experience at all levels. By joining our team, you'll be a part of a caring community that provides great benefits and resources to our employees, all while thriving in a dynamic environment.
Director of Distribution Center - Ecommerce Fulfillment
Location: Onsite - Arcadia, WI
Ready to lead the charge in redefining how we deliver excellence to the consumer's doorstep?
We're looking for a strategic, hands-on leader to oversee our direct-to-consumer ecommerce fulfillment operations. As Director of DC Ecommerce Fulfillment, you'll drive logistics strategy, optimize warehouse performance, and lead end-to-end fulfillment, ensuring products move with precision from cart to customer. This role is at the intersection of operations, innovation, and customer satisfaction.
What You'll Do:
Lead and own the entire ecommerce fulfillment lifecycle-from order receipt through final mile delivery.
Ensure exceptional order accuracy, speed, and delivery performance.
Drive warehouse efficiency by developing and executing operational strategies and continuous improvement plans.
Prepare and scale operations for increasing ecommerce volume and new business growth.
Identify, evaluate, and implement automation solutions that boost performance and reduce costs.
Plan for seasonal fluctuations and promotional peaks-aligning labor and transportation resources accordingly.
Oversee and audit carrier spend and invoice compliance across all ecommerce accounts.
Lead parcel invoice validation and approvals.
Stay ahead of industry trends and integrate leading technologies to keep us competitive.
Collaborate cross-functionally to drive performance, streamline costs, and enhance customer satisfaction.
Develop KPIs and foster a culture of data-driven decision making and continuous improvement.
Build and maintain strong relationships with carriers and negotiate favorable rates and terms.
Ensure compliance with all safety regulations and operational standards.
Own and manage the ecommerce fulfillment budget.
What You Bring:
5 years of leadership experience in fulfillment operations, business processes, or program management.
Bachelor's degree in Business, Supply Chain, Logistics, Engineering, or equivalent experience (required).
MBA or related master's degree (preferred).
Hands-on experience managing or scaling ecommerce operations, especially direct-to-consumer.
Experience implementing warehouse automation solutions (preferred).
Proven track record of driving measurable operational improvements and delivering results.
Data-savvy: comfortable using analytics to inform strategy and optimize performance.
Deep understanding of warehouse management systems (WMS) and inventory controls.
Who We Are
At Ashley, we're more than a business...we're family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We're problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for the status quo. It's the reason we're always searching for better ways to deliver an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.
Ready to grow? You've come to the right place. Ashley Furniture has a Growth Mindset, and once you join our team, you'll learn from the best in the business.
Apply today and find your home at Ashley!
Compensation: Annual Salary = $140,000 - $200,000. Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related factors.
Profit sharing is available to eligible employees; this discretionary program is dependent on the profitability of the company.
Benefits: When you join our family, you are eligible to participate in our comprehensive benefits programs, which include Health, Dental, Vision, Life/Disability, Flexible Spending Accounts, 401(k), Paid Holidays, 80 hours paid vacation, and 40 hours of California Paid Sick Leave. Benefits may vary based on position and location, so we encourage you to speak with the recruiting team during the interview process.
Our Core Values
Honesty & Integrity
Passion, Drive, Discipline
Continuous Improvement/Operational Excellence
Dirty Fingernail
Growth Focused
To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:
Corporate Social Responsibility
Grow your career on a team that strives to enhance the employee experience at all levels. By joining our team, you'll be a part of a caring community that provides great benefits and resources to our employees, all while thriving in a dynamic environment.
Director of Distribution Center - Ecommerce Fulfillment
Location: Onsite - Arcadia, WI
Ready to lead the charge in redefining how we deliver excellence to the consumer's doorstep?
We're looking for a strategic, hands-on leader to oversee our direct-to-consumer ecommerce fulfillment operations. As Director of DC Ecommerce Fulfillment, you'll drive logistics strategy, optimize warehouse performance, and lead end-to-end fulfillment, ensuring products move with precision from cart to customer. This role is at the intersection of operations, innovation, and customer satisfaction.
What You'll Do:
Lead and own the entire ecommerce fulfillment lifecycle-from order receipt through final mile delivery.
Ensure exceptional order accuracy, speed, and delivery performance.
Drive warehouse efficiency by developing and executing operational strategies and continuous improvement plans.
Prepare and scale operations for increasing ecommerce volume and new business growth.
Identify, evaluate, and implement automation solutions that boost performance and reduce costs.
Plan for seasonal fluctuations and promotional peaks-aligning labor and transportation resources accordingly.
Oversee and audit carrier spend and invoice compliance across all ecommerce accounts.
Lead parcel invoice validation and approvals.
Stay ahead of industry trends and integrate leading technologies to keep us competitive.
Collaborate cross-functionally to drive performance, streamline costs, and enhance customer satisfaction.
Develop KPIs and foster a culture of data-driven decision making and continuous improvement.
Build and maintain strong relationships with carriers and negotiate favorable rates and terms.
Ensure compliance with all safety regulations and operational standards.
Own and manage the ecommerce fulfillment budget.
What You Bring:
5 years of leadership experience in fulfillment operations, business processes, or program management.
Bachelor's degree in Business, Supply Chain, Logistics, Engineering, or equivalent experience (required).
MBA or related master's degree (preferred).
Hands-on experience managing or scaling ecommerce operations, especially direct-to-consumer.
Experience implementing warehouse automation solutions (preferred).
Proven track record of driving measurable operational improvements and delivering results.
Data-savvy: comfortable using analytics to inform strategy and optimize performance.
Deep understanding of warehouse management systems (WMS) and inventory controls.
Who We Are
At Ashley, we're more than a business...we're family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We're problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for the status quo. It's the reason we're always searching for better ways to deliver an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.
Ready to grow? You've come to the right place. Ashley Furniture has a Growth Mindset, and once you join our team, you'll learn from the best in the business.
Apply today and find your home at Ashley!
Compensation: Annual Salary = $140,000 - $200,000. Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related factors.
Profit sharing is available to eligible employees; this discretionary program is dependent on the profitability of the company.
Benefits: When you join our family, you are eligible to participate in our comprehensive benefits programs, which include Health, Dental, Vision, Life/Disability, Flexible Spending Accounts, 401(k), Paid Holidays, 80 hours paid vacation, and 40 hours of California Paid Sick Leave. Benefits may vary based on position and location, so we encourage you to speak with the recruiting team during the interview process.
Our Core Values
Honesty & Integrity
- Without hesitation, uses candor and is direct in communication
- Is tough-minded in working in and meeting the demands of reality
- Always tells the truth and follows through on commitments
Passion, Drive, Discipline
- Enjoys working hard and pursues work with energy, drive, and willpower to finish
- Is disciplined in developing consistency into work processes
- Is focused and relentless in achieving goals
Continuous Improvement/Operational Excellence
- Fights to take costs and waste out of the system
- Seeks to understand "why" something works the way it does, and through study and improvement determines how to better all processes and systems
- Strives for more in all areas of work by developing measurements, setting goals, and then working on ways to exceed goals through problem-solving methods that look beyond the obvious
Dirty Fingernail
- Does not rely on reports to run the business, but rather goes to the work that is being done and sees if the work is being done right for him/herself
- Has an insatiable curiosity and takes a "Go and See" approach to understand the current state of the business and the competitive realities
- Takes a hands-on approach to tackle problems and demonstrates critical thinking through use of effective questioning...asking the 5 "Whys"
Growth Focused
- Understands the customer's needs and wants, then challenges current ways of doing business that inhibits growth and organizes work to meet those needs
- Is competitive by studying the competition and is aggressive in looking for ways to beat them
- Strives to be the BEST by improving the quality of processes, reducing costs, doing more business, being profitable, and growing the business
To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:
Corporate Social Responsibility
Salary : $140,000 - $200,000
