Retail Distribution Center Returns/Restock - Lead

Summary

Returns is responsible for solving any potential issues that may arise during the return process, such as proper return code assignment, errors that lead to the return of merchandise, responsible to follow up with HomeStores in order to communicate the root cause of errors or potential errors and support the creation of a sustainable and error free process, responsible to follow up with HS Distribution Centers in order to communicate the root cause of errors or potential errors and support the creation of a sustainable and error free process. Returns are also responsible for presenting to Senior Managers the returns results and research findings. Returns is responsible for reconsolidating systems to make sure returned items have the proper designation code and are properly disposed of and allocated in the system. The return Admin will be responsible for gathering information from customers to improve customer experience and will be required to follow through with Customer Service functions. 

The Returns Admin is accountable for the accuracy and relevant data for products returned. 

Primary Job Functions

This section describes the primary /essential responsibilities that this job performs.

• Track and compile return data with the purpose of identifying areas of concern as well aspossible root  
• Physically observe and inspect items returned after delivery to ensure proper return coding.  
• Gather information from customers about potential reasons for the return of merchandise. 
• Solve any potential issues that may arise during the return process. 
• Clear out the systems to make items ready for the billing department. 
• Properly identify products by item number. 
• Accurately identify return scores. 
• Addresses driver issues regarding load out, such as missing pieces, missing hardware, cross dock items and items returned. 
• Communicate with customers as needed to gather additional data as well as to perform customer service functions. 
• Reports findings to immediate supervisor in order to correct errors and sustain a culture of continuous improvement. 
• Demonstrate the Company’s Core and Growth Values in the performance of all job functions. 
  
  

Job Qualifications

• Education:High School, Diploma or equivalent
• Experience: 1 Year of warehouse
  
  

Knowledge, Skills And Abilities

• Effective time management and organizational skills
• Understanding the Lockout Tagout Process
• Recycling principle
• Work independently as well as in a team environment
• Maintain confidentiality
• Perform under strong demands in a fast-paced environment
  
  

What’s In It For You

When you join us, you are eligible to participate in our comprehensive benefits programs, which include:

• When you join us, you are eligible to participate in our comprehensive benefits programs, which include:
• Health, dental benefits, and vision insurance
• Employee Discount from 10% - 30%
• Life/Disability Insurance
• Flex Spending Account
• 401K
• Paid Time Off
  
  

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business need.

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility