Operations Coordinator

Build Your Career with Ashley Furniture- Where Innovation Meets Comfort

Who We Are

At Ashley, inspiring the love of home is at the heart of everything we do. As the world’s largest manufacturer of home furnishings, we’re more than a business — we’re a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If you’re ready to grow, you’ve come to the right place. With a true “Growth Mindset,” Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

If you are a current Ashley employee: Please login to your UKG account and apply using the internal job board.

Summary

Operations Coordinator with a focus on routing. This position will perform day-today routing and capacity planning, monitor Operations and Warehouse capacities and facilitate communications between departments as needed to maximize available capacity in the most cost-effective manner. This position will apply accountability standards based on key metrics and implement change to continuously improve performance and increase efficiencies. This position will also encompass all other duties encompassed by the Operations Coordinator position when the daily routing tasks are completed.

Responsibilities

• Coordinate Transportation Logistics: Manage and schedule transportation for timely and accurate deliveries from the distribution center.
• Track Performance: Monitor delivery schedules, track transportation performance, and resolve any issues to ensure goods arrive on time.
• Collaborate Across Departments: Work with internal teams, including inventory management and customer service, to ensure seamless coordination and timely order fulfillment.
• Manage Documentation: Handle transportation-related paperwork and ensure compliance with all regulations, such as shipping documents and safety protocols.
• Optimize Routing: Work with drivers and third-party transportation providers to optimize delivery routes and improve efficiency.
• Troubleshoot Transportation Issues: Resolve any transportation or scheduling issues quickly and effectively to minimize disruptions.
• Suggest Process Improvements: Identify opportunities for process improvements in transportation coordination and suggest changes to enhance efficiency.
  
  

Qualifications Required

• Relevant Experience: Experience in customer service, logistics, supply chain management, or transportation coordination, including managing orders, transportation, and inventory.
• Strong Communication Skills: Excellent oral and written communication skills, with the ability to communicate effectively with both internal teams and external transportation partners.
• Organizational Skills: Strong organizational skills to manage multiple tasks, prioritize effectively, and meet deadlines with attention to detail.
• Problem-Solving Ability: Ability to troubleshoot issues and make quick, informed decisions to keep transportation and deliveries on track.
• Tech-Savvy: Proficiency in using logistics software, ERP systems, or TMS (Transportation Management Systems), and the ability to quickly learn new tools as needed.
  
  

Additional Qualifications, Preferred

• Strong attention to detail and accuracy in record-keeping
  
  

Work Environment

• This position is located in an active industrial manufacturing and distribution center with moderate to high noise levels, temperature variations, and material handling equipment in operation. The role may require extended periods of standing or walking on concrete floors and the use of personal protective equipment (PPE) such as safety glasses and steel-toed boots. The fast-paced environment involves time-sensitive and safety sensitive operations and may include various shift schedules to support production and distribution needs.
  
  

Pay: $17- $22.50

Schedule: Monday- Friday 8:30am-5:00pm

Benefits We Offer

• Health, Dental, Vision, Employee Assistance Program
• Paid Time Off; increases with years of service
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Tuition Assistance
• Ashley Wellness Centers (location specific)
• 401(k) and Profit Sharing
• Life Insurance
  
  

Our Core Values

• Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights. 
• (Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion. 
• Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work. 
• Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities. 
• Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level. 
• Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams. 
• Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools. 
  
  

About

Interested in learning more about Ashley Furniture’s Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below:

Corporate Social Responsibility

View Our Corporate Brochure

We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.

Notice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.

• Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.