Farmers Insurance Customer Service

Join a company that is committed to making a difference in people's lives every day. Ashley Cokley-Farmers Insurance Agency in SHOREVIEW, Minnesota, is looking for a detail-oriented, professional, and friendly individual to join our team as a Full-Time Customer Service Representative. You will be the first point of contact with our customers for our busy office. We pride ourselves on our excellent customer service, and we know that with your positive attitude and welcoming demeanor, you may be the perfect fit for this role. Each day you will be responsible for answering multiple phone lines, providing customer service, greeting office visitors throughout the day, drafting letters & reports, and customer policy changes. If you are trustworthy, reliable, and adaptable, please apply today!

Salary Range: $45,000.00 - $60,000.00 per year

Annual Base Salary Bonus Opportunities

• Willing to obtain Property & Casualty insurance license & Licensing assistance available
• Excellent Communication/interpersonal skills.
• Must have ability to multi-task.
• Professional phone etiquette.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Proficiency to multi-task, follow-thru and follow-up.
• Works well with other employees and is a team player with a positive attitude.
• Strong communication skills, both oral and written.
• Ability to take initiative, be proactive, and think outside the box.
• Ability to adapt to change, learn new things quickly, and work in a fast-paced environment.

• Process customer policy change requests.
• Document each customer contact in APEX- Salesforce
• Take premium payments from customers.
• Provide exceptional customer service and support.
• Develop and maintain client relationships.
• Handle all incoming claim calls from customers and follow-up.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Return all phone messages promptly.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
• Work independently and as part of a team.
• Handle customer renewals.

Ashley Cokley - Farmers Insurance Agency is a leading provider of comprehensive insurance solutions, dedicated to protecting what matters most to individuals, families, and businesses. We pride ourselves on offering personalized service, expert advice, and a genuine commitment to helping our clients navigate the complexities of insurance with confidence and peace of mind. Our mission is to empower our community with reliable protection and foster long-term relationships built on trust and integrity.

Our agency fosters a dynamic and customer-centric environment where professionalism meets a proactive approach. We are a passionate team united by a shared goal: to deliver exceptional service and unparalleled support. At Ashley Cokley - Farmers Insurance Agency, you'll find a collaborative workplace that values initiative, continuous learning, and a dedication to exceeding client expectations. If you are driven, client-focused, and eager to contribute to a thriving insurance practice that makes a real difference in people's lives, we invite you to explore future opportunities with us.