Lead, Patient Support

We are seeking a Lead Patient Support Associate to join our Patient and Community Support Services Team — a trainer, mentor, and leader who can blend professional skills with purpose-driven passion.Ready to Lead With Purpose?If you’re a professional who’s as passionate about people as you are about performance, Ashley Addiction Treatment is where you can make a real difference.???? Apply today and help us transform lives — including your own.At Ashley Addiction Treatment, we believe healing happens when compassion meets innovation. Founded in 1983 by two visionaries who knew addiction treatment should care for the whole person—not just the disease—Ashley continues to live its mission:“To transform and save human lives by integrating the science of medicine, the art of therapy, and the compassion of spirituality.”???? Why You’ll Love Working HereAt Ashley, we take care of our people as passionately as we take care of our patients. You’ll enjoy a comprehensive, rewarding benefits package that supports your well-being and growth:Total Rewards & Perks???? PTO: Generous PTO policy.???? Paid Holidays: Up to seven annually, based on hire date.???? Medical, Dental, & Vision Insurance: Starting the first of the month after hire.???? Generous HRA contribution with medical plan enrollment.???? 401(k) with Company Match: $1-for-$1 match up to 6%.???? FSA Eligibility for pre-tax savings.❤️ Company-Paid Life Insurance and Short & Long-Term Disability.???? Buy-Up Life Insurance with spouse/child coverage options.???? Tuition Reimbursement: Up to $5,250 annually after one year.???? Wellness Perks: On-site gym, tranquil 1-mile walking loop, and discounts on Massage & Acupuncture services.????️ Perks & Discounts: Movie tickets, theme parks, events, online shopping, and more via Life Mart.???? Spiritual & Emotional Wellbeing: Daily non-denominational services and Employee Assistance Program (EAP).???? Community: Employee events, inclusive culture, and 147 acres of peaceful waterfront property.????Your ImpactAs our Lead Patient Support Associate, here’s what you can expect in your day-to-day:LeadershipProvides training and support to newly hired PSA staffParticipates in rounds as a representative of the PSA teamAssists PSS management in the development and implementation of on-going PSA trainingDelegates daily tasks throughout members of the department during each shiftProvides one-on-one mentorship and coaching for the other members of the PSA departmentRelays any concerns and staff issues mentioned in mentorship sessions to Patient Support SupervisorsCommunicates with other departments on behalf of the PSA team to ensure patient and program needs are metAssists in leading responses to emergency situations to ensure patient safetyCoordinates patient and program needs with weekend staff Documentation/CommunicationEnsures that PSA staff follow the proper procedures for taking accurate attendance at scheduled activities.Documents and communicates behavioral concerns to the patient’s assigned program treatment teamActively participates in treatment/behavioral interventions as a representative of the PSA departmentProficient in documenting incident reports and assists in training PSA staff to utilize RL6 reporting softwareProficiently documents PSA notesDocuments group notes following facilitation of programmingProvides PSS Management with end-of-shift email reports that capture the most critical events throughout the dayCollaborates with PSS Management to develop effective and accurate SOP’s for the PSA department IntakeExcels in carrying out procedures for safely searching new patient luggageProficient in following the “Items to be Held” policy and ensures competency with PSA staffProficient in completing and training staff in logging confiscated items into the Personal Effects Form in TIERCoordinates with intake staff to arrange and facilitate transportation for new admissions when necessaryIdentifies cases when the basic needs of new admissions are not adequately met. This can include possession of adequate clothing, hygiene products, etc. This is then communicated to PSS Management so the necessary items for patients can be obtained.Facilitates “Welcome Tours” for new admissions and obtains proper consent forms in TIERReviews the Patient Handbook and develops competencies in answering questions regarding the content of the Patient HandbookPeer Recovery SupportEnsures PSA staff understand and implement behavioral expectations of the patient community as outlined in the Patient Handbook.Acts as the model for addressing behavioral issues in a professional, compassionate mannerProvides and documents Peer Recovery Support to patients when appropriate and/or requested by the treatment teamProvides on-going follow up Peer Recovery Support sessions to individual patients as assignedParticipates in any ACA/AMA blocks when appropriateDocuments and reports on behavioral concerns and observations in the Change of Shift report in objective, appropriate languageCollaborates with Behavioral Health Tech to address and report on any behavioral, psychiatric, and/or suicidal patient information to medical and clinical teamPatient ProgrammingDevelops, implements, and facilitates scheduled community topic groups, mutual support groups, discussion groups.Co-facilitates programming with counseling or other staff as neededProficient in operating A/V equipment in all lecture hallsDevelops and provides proposals for additions/revisions to the patient programSafety and SecurityPractices and trains PSA staff on proper radio etiquetteResponds to emergency and crisis eventsTakes lead on taking patient attendance during emergency drillsInternalizes the department’s role during Code Red, Code Blue, Dr. Armstrong, Active Shooter, Code White, and/or any other emergencySafely Utilizes golf carts for patient transport Follows Standard Operating Procedures of the department as outlined in the PSA ManualParticipates in the planning and facilitation of monthly in-services and any additional trainings/educational sessions as outlined in the PSS Training ProgramIn addition to role responsibilities, each staff member of Ashley, Inc. has the following responsibilities as a part of their employment:Models and reinforces Ashley’s mission and core valuesPerforms other duties on an as-needed basisReinforces Ashley’s commitment to diversity, equity and inclusion Protects the privacy of our patient’s protected health information by maintaining compliance with HIPAA and other relevant Ashley related IT security regulations???? What You BringCPR/BLS certification required1-year experience as a PSA required; 2-3 years’ experience preferredDemonstrates leadership qualities within the department through knowledge of the program, resource-brokering, mentorship of new employees, and critical thinking skillsPrior experience working in SUD or behavioral health setting requiredHigh School diploma or GED required; College degree preferredValid driver’s license requiredRecovery Coach Academy (CCAR) certification requiredCertified Peer Recovery Specialist (CPRS) certification or Recovery Coach Professional (RCP) designation strongly preferredCPI (Crisis Prevention Intervention) certification or equivalent requiredMaintains calm within the patient community during any emergency or drillWorking knowledge and acceptance of multiple pathways to recovery (12-step, Peer Recovery, SMART, etc.)Demonstrates current, accurate knowledge of trends and issues related to recovery and wellnessSets clear boundaries with patientsSpeaks and acts in an ethical mannerExcellent customer service skillsKnowledge of SUD treatment language and documentation expectations???? Our CommitmentEvery team member at Ashley:Model and reinforce our mission, values, and culture of excellence.Protects patient privacy and upholds HIPAA compliance.Champions diversity, equity, and inclusion in all we do.Contributes with compassion, professionalism, and a shared sense of purpose.Ashley, Inc. is an Equal Employment Opportunity / Affirmative Action (EEO/AA) / Veterans / Disabled Employer