Grocery Assistant Sub

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Experience Standards

Customer Engagement: Offer personal assistance, listen actively to customer needs, confirm understanding, demonstrate knowledge or seek an expert, walk customer to the item, confirm the customer’s satisfaction, offer further assistance and offer friendly parting comment. Employees may not solicit gratuities and at first must decline all gratuities offered. If the customer then insists, an employee may choose to accept the gratuity. Facility: Maintain neat, clean and safe sales floor and public areas, maintain customer supplies, maintain merchandising and signage, and maintain easy customer access throughout facility.

Customer Experience

· Greet and interact with customers in a friendly way that shows you appreciate their patronage.

· Ensure that customers are attended to with a high level of service and professionalism.

· Offer help without being asked. Be alert to the customer's needs.

· Continually keep the customer in your sphere of awareness.

· In each customer interaction you have, seek out opportunities to give customer service that is in some way extraordinary .

· Be familiar with Co-op policies and products in order to answer customer questions in a prompt and courteous manner, referring them to other staff when necessary.

· Practice positive, polite, and clear phone skills.

· Communicate customer feedback and any other important information to buyers or managers as appropriate.

· Ensure that full, attractive, product displays are maintained.

· Rotate and face product to ensure freshness and visibility.

· Ensure that shelf signage is accurate, current, complete, and placed correctly according to department procedures.

· Order product as assigned following department procedures and guidelines.

· Receive product following store protocols regarding piece count, damage, signature, and coding as required.

· Ensure accurate and sanitary product processing, packaging, and pricing according to department procedures, Organic Handling, and Department of Agriculture regulations.

· Maintain all work spaces in a clean and orderly manner.

· Advise Manager of department repair and maintenance needs.

· Keep all displays and customer areas clean and organized.

· Ensure sanitation for product processing and handling according to Dep’t of Agriculture, Organic Handling Standards, and department procedures.

· Follow health, sanitation, and safety procedures at all times.

· All employees are encouraged to help out with store-wide tasks as needed.

· Interact positively and respectfully with coworkers. Attempt to resolve conflicts when they arise, asking for assistance when necessary.

· Treat all coworkers with respect and lend a hand willingly when needed.

· Have the ability to give and receive constructive criticism and praise, including written evaluations.

· Keep informed by reading department and store logs, meeting minutes and bulletin boards.

· Inform Manager of any workplace issue or problem that you observe.

· May participate in employee and Manager Performance Evaluations in your Department.

· Attend team and staff meetings, workshops, and trainings as scheduled

· Follow store and departmental procedures and guidelines and the Collective Bargaining Agreement.

· Perform other tasks as requested by a Manager or Supervisor.

• Lift and/or move up to 40 pounds frequently, with 60 pound lifting occasionally required.
• Stand and walk for entire shift.
• Must be able to work in a cold environment.

The Co-op is proud to provide our employees with a fun, professional workplace with opportunities for growth and advancement. Our employees receive affordable healthcare, 3.5 weeks of paid time off in your first year for vacation and sick days, matching 401K plan, a 15% employee discount on all store purchases, and so much more!

Job Summary: To maintain fully-stocked, attractive displays and provide prompt, friendly and helpful customer service.

• Ensure that full, attractive product displays are maintained.
• Rotate and face product to ensure freshness and visibility.
• Ensure that shelf signage is accurate, current, complete and place correctly according to department procedures.
• Order product as assigned following department procedures and guidelines.
• Receive product following store protocols regarding piece count, damage, signature and coding as required.
• Ensure accurate and sanitary product processing, packaging and pricing according to department procedures, Organic Handling, and Department of Agriculture regulations.