What are the responsibilities and job description for the Senior Collections Specialist position at Ashland Credit Union?
At Ashland Credit Union (ACU), we look for people who are ready to Own Their Journey! Whether you are just beginning your career or looking to achieve more along your professional journey, ACU is a great place to get you on the path that best serves you and our members. If you have a passion to serve, a desire to work in a fast-paced environment and are willing to bring enthusiasm to work with you each day, then you may just find that ACU is the right fit for you.
Do you have a desire to reach higher and empower those around you? Then your journey brought you to the right place and we would like to meet you.
Life is a journey…Own it!
About Us:
Ashland Credit Union is a non-profit and member-owned credit union that has been providing exceptional service to members for over 80 years. Continued growth and adaptability are what has allowed ACU to always be a trustworthy answer for staff and members along whatever journey in life they are on. At Ashland Credit Union, we embolden our members to achieve their financial goals. Along life's journey, it is our mission that staff, members, and the community we serve can count on ACU for guidance as they strive to achieve more in life.
Position Summary:
ACU has an exciting opportunity for a Senior Collections Specialist to join our Collections Department in Ashland, KY. This position is full time.
The primary purpose of this position is to assist Ashland Credit Union (ACU) in living out its mission of “embolden our members to reach higher, achieve more, and take control of their financial future.” A key component to this is providing outstanding service to both internal and external members.
This position will be responsible for engaging and interacting with members who are experiencing troubled debt as well as administrative duties within the Collection Department.
Job Responsibilities:
Monitor loan accounts for delinquent status. Contact members by phone, text, and mail to assist them in developing plans to bring accounts current.
Update files and system accounts via the credit union’s delinquent loan recovery system. Maintaining a detailed written record of all communications with members.
Be a subject matter expert related to repossession and bankruptcy processes. This includes preparing accounts for repossession and filing proofs of claims in bankruptcy cases.
Review delinquent accounts to determine when further collection action is needed, making recommendation to Collection Manager for approval.
Evaluate accounts for potential legal action and oversee the progress of ongoing cases.
Perform account research as needed.
This role will be cross training within the Collections Department to perform all tasks and responsibilities within the department
Assist the Collections Manager by providing loss mitigation strategies and implementing interventions aimed at reducing loan loss and delinquency rates.
Other duties as requested by the President, EVP, Chief Risk Officer or Manager.
Education & Experience Requirements:
3 years’ experience working in a financial services environment with at least 5 years in collections required
Required Skills & Abilities:
Excellent communication, problem resolution, and research skills
Self-motivated with strong attention to detail
Hours of Operation Mon-Fri 8:00-5:00
Ashland Credit Union is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are committed to diversity and inclusion in the workplace and do not discriminate on the basis of race, sex, age, handicap, religion, natural origin or any other basis of protected class or where prohibited by law.