Front Desk Associate - Full Time (A)

Job Description:

Massage On Wheels & Asheville Massage & Bodywork is a well-established massage spa in Asheville, seeking a professional, outgoing, and motivated Front Desk Associate who is interested in the health and wellness industry. This role is perfect for someone looking to grow within a supportive and dynamic environment.

The Front Desk Associate plays a key role in ensuring the smooth operation of the spa. This position involves booking appointments, meeting sales goals, supporting staff, providing excellent customer service, and performing various administrative tasks.

Responsibilities:

• Manage the front desk and reception area with professionalism.
• Answer phone calls and accurately book appointments.
• Greet guests warmly upon arrival and offer them a complimentary beverage.
• Support staff by coordinating massage therapist schedules.
• Assisting clients with check in, check out, and account questions.
• Maintain complete and accurate data entry of client records.
• Putting Laundry away
• Ensure a clean, organized, and welcoming office environment.

Assigned Shifts:

• Monday: 10:00AM- 4:30PM
• Tuesday: 8:00AM- 2:30PM
• Wednesday: 8:00AM- 2:30PM
• Saturday: 8:00AM- 2:30PM
• Sunday: 8:00AM- 2:30PM

Note: Shifts will be set weekly, but flexibility is required for working different shifts and days as needed. Schedules will be communicated two weeks in advance.

Requirements:

• At least one year of sales or customer service experience.
• Availability to work a minimum of 32.50 hours per week.
• An associate's degree or equivalent experience is desirable.
• Ability to work some nights and weekends.

Benefits:

• Paid Training: $20/hr during the first 30-90 days.
• Competitive Pay: $20-$22/hr with potential raises based on periodic performance evaluations.
• 401(k) with Employer Match
• Health Insurance Reimbursement or In-Spa Wellness Benefits available.
• Paid Time Off (PTO)
• Flexible scheduling on occasion to accommodate personal needs.
• Warm, professional work environment.
• Experience a variety of work that is fun, challenging, and rewarding!

Additional Information:
Asheville Massage & Bodywork / Massage On Wheels is a non-smoking, drug-free work environment.

If you're ready to join a team where your skills are valued and your growth is supported, apply today!

Pay: $20.00 - $22.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance

Application Question(s):

• What is your available start date?
• Do you have any scheduling experience?
• Please see job description and verify you are available to work the assigned weekly shift.
• Why did you choose to apply for the position of Front Desk Associate here, and how do you think your skills and experiences make you a good fit for our team?
• Do you have flexibility with working alternative shifts when coverage is needed with advanced notice of 1 week? These shifts can be Monday through Sunday either 8-2:30pm or 2:30-9pm?
• Our spa operates in a wellness environment where clients can be sensitive to scent. To maintain a comfortable and professional experience, team members must arrive to work and remain during their shifts free of smoke or tobacco odors.

Are you able to comply with this expectation during your work shifts?

Please explain your answer in a few sentences. Do not respond with only “yes” or “no.”

• Do you enjoy the game Tetris or similar puzzle games that require quick thinking and organization? Why or why not? How do you think the skills used in that type of game might apply to working at a busy spa front desk?

Please explain your answer in a few sentences. Do not respond with only “yes” or “no.”

• Training for this position begins with compensation at $20/hr for the first 30-90 days. After this period, based on your performance and completion of all training requirements, the pay range will increase to between $21-22/hr. Does this compensation structure meet your expectations?

Work Location: In person

Salary : $20 - $22