Clerical Assistant - Part-Time

Asheville City Schools Job Description

Job Title: Part-Time Clerical Assistant 

Location: SILSA (School of Inquiry & Life Sciences at Asheville)

Contact: Jeremy.Gibbs@acsgmail.net

General Statement of Job

The Part-Time Clerical Assistant provides confidential administrative and front office support to the Principal and school staff. This role is responsible for ensuring the smooth and professional operation of a busy school office while delivering excellent customer service to students, parents, staff, and visitors. The position requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Essential Duties and Responsibilities

Administrative & Office Support

• Serve as administrative support to the Principal, including managing correspondence, preparing documents, and assisting with reports.
• Screen incoming calls and visitors, directing inquiries appropriately and providing backup reception support.
• Maintain strict confidentiality regarding school operations, personnel, and student information.
• Coordinate office procedures to promote efficiency and a professional environment.
• Assist with scheduling, organizing, and setting up meetings and events, including logistics and materials.

Front Desk & Customer Service

• Greet and assist visitors, ensuring a welcoming and professional front office experience.
• Answer and route incoming telephone calls; respond to routine inquiries and provide accurate information.
• Address and help resolve complaints or concerns, escalating issues when appropriate.
• Provide information and assistance to students, parents, and staff.

Clerical & Operational Support

• Perform general clerical duties including typing, filing, data entry, and recordkeeping.
• Complete forms, notices, and routine correspondence with accuracy.
• Order, maintain, and distribute instructional and office supplies; manage supply inventory and organization.
• Support teachers and staff by providing necessary forms, materials, and information.
• Assist in maintaining a positive, organized, and efficient office environment.

Additional Responsibilities

• Assist with special projects and school initiatives, including recognition events or activities.
• Demonstrate strong interpersonal skills in all interactions with the school community.
• Refer inquiries to appropriate personnel when necessary.
• Recommend improvements to office procedures and workflow efficiency.
• Operate standard office equipment, including computers, copiers, and related technology.
• Perform other duties as assigned by the Principal.

Minimum Qualifications

• High school diploma or equivalent required.
• Associate degree or coursework in business or administrative support preferred.
• Minimum of two (2) years of clerical or administrative experience in a computerized office environment preferred.
• Strong verbal and written communication skills.
• Proficiency in basic computer applications and office equipment.
• Ability to maintain confidentiality and exercise sound judgment.
• Excellent organizational, multitasking, and customer service skills.

Work Schedule

• Part-time - 20 hrs/week; schedule to be determined based on school needs. 

Work Environment

• Fast-paced school office with frequent interruptions and high interaction with the public.
• Requires the ability to manage multiple tasks and maintain professionalism under pressure.

Minimum Qualifications or Standards Required to Perform Essential Job Functions

Physical Requirements:  Must be physically able to sit, stand, walk, and drive a car.  Must be able to lift boxes up to 10 pounds.  Physical demand requirements are for Light Work.

Data Conception:  Requires the ability to compare and/or judge the readily observable, functional, structural, or composite characteristics (whether similar or divergent from obvious standards) of data, people, or things.

Interpersonal Communication:  Requires the ability to speak and/or signal people to convey or exchange information.  Includes giving instructions, assignments, or directions to subordinates or assistants.

Language Ability: Requires the ability to read simple forms.  Requires the ability to prepare time sheets and supply requisitions using the prescribed format.

Intelligence:  Requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form; to deal with problems involving several concrete variables in or from standardized situations.

Verbal Aptitude:  Requires the ability to record and deliver information, to explain procedures, and to follow oral and written instructions.  Must be able to communicate effectively and efficiently in Standard English.

Numerical Aptitude:  Requires the ability to utilize mathematical formulas, to add, subtract, divide, and multiply.

Motor Coordination:  Requires the ability to coordinate hands and eyes rapidly and accurately when using a keyboard.

Interpersonal Temperament:  Requires the ability to deal with people beyond giving and receiving instructions.  Must be adaptable to performing under minimal levels of stress.