What are the responsibilities and job description for the Assistant, Information Center position at Asheville-Buncombe Technical Community College?
Posting Details
Position Summary Information
Position Title
Assistant, Information Center
Employment Category
Part Time Limited
Contract Length
N/A
Expected Work Schedule
Variable
Anticipated Days
Varied; Monday - Friday between the hours of 8 am to 5 pm
Anticipated Hours
On call: average 15 hours per week, up to 29 hours per week seasonally
Anticipated Hours per Week
On call: average 15 hours per week, up to 29 hours per week seasonally
Job Description Summary
The primary function of this position is to assist persons inside and outside the College to obtain accurate and timely information regarding Admissions, Financial Aid, the Business Office, academic programs, schedules and other general College information. This position takes inbound calls, emails, and web chats and makes outbound calls as needed to follow up with prospective students, applicants, and other selected populations.
Duties
1. Answers phone calls and provides appropriate information regarding Admissions, Financial Aid, the Business Office, programs, schedules and general College information to students, the community, and College employees.
2. Serves as a representative of the College and demonstrates excellent customer service at all times to both internal and external constituents; minimizes the transfer of calls to other departments and personnel. Uses good judgment and appropriately manages escalated calls or recommends further escalation if deemed necessary.
3. Assists in obtaining and organizing accurate information for inclusion in the College’s knowledgebase website and other Information Center resources.
4. Performs data entry as needed using information gathered via phone, email, and web chat.
5. Utilizes Colleague software, the web, and any other online resources needed to locate accurate information quickly.
6. Provides customers with technical support in accessing online student accounts and various A-B Tech websites.
7. Responds to questions and addresses customer concerns via email and live web chat.
8. Utilizes professional writing skills in updating various written materials and webpages, including internal reference and training materials and a knowledgebase website.
9. Performs outbound calling to prospective students, applicants, and other targeted populations as needed.
10. Contributes to the College Vision, Mission, Values, and RISE statement.
11. Supports workforce diversity in all its aspects.
12. Performs other duties as assigned.
Minimum Requirements
1. Completion of a certificate or completion of some college-level work for credit or
Associate degree.
2. One year of part-time or equivalent experience providing direct customer service or working in an administrative support environment.
3. Experience using email, Excel, Word, and common software applications.
2. One year of part-time or equivalent experience providing direct customer service or working in an administrative support environment.
3. Experience using email, Excel, Word, and common software applications.
Preferred Qualifications
1. Bachelor’s degree
2. Three years of part-time or equivalent experience working in a Call Center OR college Student Services environment.
3. Experience working with college software programs, including Colleague, student databases, and online class scheduling tools.
2. Three years of part-time or equivalent experience working in a Call Center OR college Student Services environment.
3. Experience working with college software programs, including Colleague, student databases, and online class scheduling tools.
4. Proficiency in a second language such as Spanish, an East Slavic language, and/or American Sign Language.
Special Instructions to Applicants
Official transcripts, from a regionally accredited institution, are required to be received a minimum of two business weeks before the first day of work. Failure to comply may result in revocation of the job offer.
Posting Detail Information
Review Date: (Application should be submitted by 8:00 a.m. EST on this date for consideration)
04/01/2026
Start Date
05/01/2026
Keep Open Until Filled
Yes
Salary Range
$19.30 - $20.12
Salary : $19 - $20