Vice President Operations

Role Description: VP of Operations

As Vice President of Operations, you will be a foundational hire responsible for building and scaling the operational backbone of the company. Reporting directly to the CEO and Chief Strategy Officer, you will own:

• Business operations and process development, establishing repeatable workflows for customer onboarding, contract management, renewals, and compliance documentation
• Client success and relationship management, owning post-sale customer relationships, ensuring successful AshMatics deployments, and serving as the voice of the customer internally
• Go-to-market support, coordinating conference logistics, speaking engagements, partnership development, and investor relations activities

This role requires a self-starter who thrives in ambiguity, can build from scratch, and is comfortable wearing multiple hats in a lean, bootstrapped environment.

Employment Type: Full-Time Employee (foundational hire with options/equity)

Experience:

• Proven experience (10 years) of operations, client success, or business development experience in healthcare; startup or early-stage company experience strongly preferred
• Demonstrated experience building operational processes and workflows from scratch
• Deep understanding of enterprise healthcare industry dynamics, buying cycles, and stakeholder complexity (IT, clinical, compliance, procurement)
• Experience supporting enterprise customer diligence, including security, privacy, and compliance reviews
• Experience with CRM systems, project management tools, and operational software
• Experience with government contracting, GSA processes, or healthcare regulatory compliance
• Experience operating in regulated technology environments, in health IT, medical devices, or clinical AI/software as a medical device (SaMD)

Education:

• Bachelor's degree in business administration, operations management, healthcare administration, or related field
• MBA or graduate degree in healthcare administration, operations, or related field

Responsibilities:

• Design and implement operational processes, SOPs, and documentation to support company scaling
• Manage customer onboarding, training, and ongoing success activities for AshMatics Suite deployments
• Build and maintain relationships with healthcare organization stakeholders across IT, clinical, and compliance functions
• Gather and synthesize customer feedback to inform product roadmap priorities
• Support partnership development activities with organizations such as academic medical centers, health systems, and technology partners
• Coordinate conference participation, speaking opportunities, and marketing logistics
• Manage vendor relationships, operational budgets, and administrative functions
• Support GSA/government contracting processes and compliance documentation as needed
• Prepare and coordinate materials for investor outreach and pitch activities
• Identify and manage renewal conversations and expansion opportunities with existing customers
•  Own operational readiness for security, privacy, and regulatory compliance, including HIPAA, BAAs, customer due diligence, and internal controls supporting clinical AI governance
• Partner with the Chief Technology Officer to support security and compliance frameworks (e.g., SOC 2 readiness, risk assessments, audit preparation) appropriate to company stage and customer requirements
• Support cross functional initiatives sharing experience and expertise as needed.

Qualifications:

Operational & Process Building

• Has built SOPs, playbooks, or operational documentation from scratch in regulated healthcare or health-tech environments (not just inherited existing processes)
• End-to-end ownership of commercial contracts: drafting, redlining, negotiation support, tracking renewal
• Comfort with lightweight tooling—Google Workspace, Notion, Airtable, or similar—rather than requiring enterprise systems
• Budget and vendor management experience.

Healthcare Industry Knowledge

• Understanding of how HCOs make purchasing decisions (the IT vs. clinical vs. compliance triangle)
• Familiarity with procurement timelines in healthcare (6-18 month cycles are common)
• Industry experience as health IT vendors, imaging informatics, or SaMD companies
• Awareness of HIPAA, BAAs, and basic compliance requirements for vendor relationships

Client Success & Relationship Management

• Owned customer relationships post-sale, with accountability for onboarding success, adoption, value creation and renewal
• Owned the customer feedback loop end-to-end, synthesizing input across customers and translating it into clear, prioritized recommendations for product and operations
• Experience conducting QBRs, gathering feedback, and translating it into actionable product input
• Comfort having difficult conversations—scope creep, renewals, pricing
• Track record of retention or expansion in previous roles

Go-to-Market & Business Development Support

• Assisted in the coordination of conference logistics, booth presence, or speaking submissions
• Prepared investor or board-level materials, pitch decks, or partnership proposals
• Managed external communications professionally with minimal oversight

Startup-Specific Traits

• Has operated as a senior leader without a large support structure before
• Can point to examples of figuring things out independently
• Comfortable with ambiguity and shifting priorities

Organization Description:

Asher Informatics PBC is a woman-owned healthcare AI governance company developing the AshMatics Suite—a comprehensive platform for clinical AI lifecycle management. We help healthcare organizations (HCOs) deploy, monitor, and govern clinical AI solutions safely and effectively. Our mission is to democratize access to clinical AI governance tools, with a focus on serving underserved healthcare organizations including rural hospitals and community clinics.

Why Join Us

• We are committed to creating an inclusive environment where everyone feels valued and respected, regardless of their background. We believe that diversity fuels innovation and we are proud to be an equal opportunity employer.
• At Asher Informatics, our primary commitment to our employees is their success, both within our organization and beyond. We strive to facilitate their career progression by providing them with the necessary tools and opportunities for growth.
• By joining our team, you’ll have the opportunity to make a real impact in the field of healthcare. Our work is at the forefront of technological innovation, and we are dedicated to making a positive difference in the world.