Front Desk Associate

Front Desk Associate – ASHE Society Santa Ana

ASHE Society’s Front Desk Associate at our Santa Ana location will be responsible for general receptionist duties including handling calls, office communications, and assisting vendors and visitors. This role plays a key part in creating a warm, welcoming atmosphere for our high-traffic Santa Ana storefront. The ideal candidate is professional, customer-focused, and able to thrive in a fast-paced environment.

Roles & Responsibilities

• Greets visitors as they enter and leave the store
• Checks validity of government-issued identification, MMID card, and medical recommendation when applicable
• Registers new customers in the company’s point-of-sale system
• Communicates with customers with a positive, professional attitude
• Provides cannabis education when needed
• Answers and directs incoming calls
• Assists with pick-up order transactions
• Follows and upholds all Santa Ana store procedures and operational rules
• Maintains the appearance of the sales floor, including merchandising, restocking, and light cleaning
• Communicates with Inventory regarding any discrepancies or restock needs
• Performs light administrative duties
• Builds professional relationships with customers, vendors, and employees
• Keeps the reception and work areas clean, organized, and brand-appropriate
• Processes payments for merchandise and accessories

Qualifications

• Must be at least 21 years of age
• Valid identification to work in the U.S.
• 1–2 years’ experience in a related or similar industry (retail, hospitality, customer service)
• Proficiency with technology, POS systems, desktop electronics, and MS Office
• Strong interpersonal and communication skills
• Strong customer service mindset
• Ability to multitask in a fast-paced environment
• Positive team player who works well with others
• Reliable transportation
• Knowledgeable and passionate about the cannabis industry (preferred)

Compensation & Benefits Package

• Base hourly wage
• Medical
• Dental & Vision
• Paid Time Off (sick/vacation)
• Employee discounts
• Vendor products and deals
• Day-of birthday off
• Welcome gift bag

Physical Demands & Work Environment

• Flexibility/availability to work weekends and nights
• Prolonged periods of standing; occasional sitting for administrative tasks
• Ability to lift and/or move up to 25 lbs
• Frequent reaching, bending, and repetitive motion
• Must maintain close, distance, color, and peripheral vision; ability to adjust focus
• Noise level ranges from moderate to high during peak traffic hours

Note

This job description does not list every responsibility or duty required of the role. Employees may be asked to perform additional job-related tasks as needed. Duties, responsibilities, and requirements may be adjusted to reasonably accommodate individuals with disabilities. Employment with ASHE Society is at-will.

ASHE Society is an Equal Opportunity Employer, a drug-free workplace, and complies with all applicable ADA regulations.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20