What are the responsibilities and job description for the Full-Time Patient Accounts Payment Specialist position at Ashe Memorial Hospital?
At Ashe Memorial Hospital, we are driven by our Mission Statement, "To meet the needs of the community by delivering patient-centered, high quality health care."
Ashe Memorial Hospital is proud to be Voted Ashe's Best Place to Work 2022, 2023 & 2024, & 2025. Come be a part of our dynamic team; you'll join Ashe's 2022 & 2023 Best Hospital, Best Surgeon, Best Physician, Best Nurse, and Best Medical Practice! This is your opportunity to make a large difference in a small community!
Hours: 1st shift, Monday - Friday, 8:00 am - 4:30 pm | No Supervisory Responsibilities | No Travel | Pay commensurate with experience
Full Time, day shift in Patient Accounting.
JOB SUMMARY:
The Cashier performs cashiering functions and is responsible for all monetary payments made to the hospital ensuring accurate posting of payments and contractual adjustments to the hospital's patient and non-patient accounts receivables. The Cashier is responsible for preparing deposits and manages tracking of these deposits. Interacts with patients and staff in a professional manner, promotes teamwork, and creates an environment where a positive patient experience is a requirement.
MINIMUM JOB QUALIFICATIONS:
Education:
- High school diploma or general education degree (GED) required.
- Cash management training preferred.
Experience:
- 3 years of cashiering experience required.
- 2 years of previous hospital business office experience preferred.
- Must have experience in cashiering which includes cash collections, balancing, and reconciling.
- Must be detail oriented and well organized
- Microsoft 365 and Excel preferred
- Ability to multitask and handle working in a busy patient flow area
- Possess good customer service skills
ESSENTIAL FUNCTIONS:
- Maintains control of all monetary receipts (cash, check, credit, electronic) as well as posting of these payments into the hospital computer system.
- Prepares bank deposits for hospital funds.
- Reconciles cash received with deposits and posted amounts.
- Responds to patient queries relating to balances and billing for patient accounts receivable in a professional manner.
- Ensures accurate and timely posting of receivables payments and contractual adjustments.
- Researches unidentifiable receipts for appropriate posting.
- Coordinates with accounting department in daily and monthly balancing of receipts to the general ledger.
- Resolves credit balances by verifying adjustments and/or overpayments and requests refunds when necessary.
- Notifies the Patient Financial Services Director of any unusual or significant issues that may affect daily balancing of accounts receivable or cash flow.
- Maintains confidentiality.
- Supports the hospital and promotes a positive attitude.
- Adheres to dress code, appearance is neat and clean.
- Wears identification while on duty.
- Adheres to the HIPAA and privacy policies and procedures. Reports any violation or appearance of violation of the policies and procedures and/or laws and regulations addressed in the Compliance Plan and the hospital Code of Conduct to the Compliance Officer, a member of Senior Leadership, or to the Department Director.
Must be willing to receive all required vaccinations (i.e., flu shot, etc.). All new employees working must be fully vaccinated as a condition of employment (unless the new hire has requested and received an exemption). Candidates for employment will be notified of this policy requirement prior to the start of employment. After receiving an offer of employment, new employees must provide proof of vaccination or request and receive an exemption before beginning work.
To apply, please fill out an application, attach a cover letter, and resume. Include gaps in employment and reasons for separation.
Criminal background check and pre-employment drug screen required upon conditional job offer.
***Benefits apply the 1st of the month following employment, per policy.***
*For full job description and benefits, please contact Human Resources.
Ashe Memorial Hospital is an equal opportunity employer and, as such, considers individuals for employment according to their abilities and performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care. Employment decisions are made without regard to race, age, religion, color, sex, national origin, physical or mental disability, marital or veteran status, sexual orientation, genetic information, or any other classification protected by law. All employment requirements mandated by local, state, and federal regulations will be observed.