What are the responsibilities and job description for the Problem Support Manager position at Ashburn Consulting?
Company Description
Ashburn Consulting, a Small Business based in the Washington, DC metropolitan area, specializes in providing network and network security solutions in complex environments to a select set of government and business clients. The company, an established leader in its field, is composed of an elite team of engineers and business consultants, each of whom is recognized —and highly regarded—within the network and security communities.
Job Description
Problem Support Manager
- Responsible for managing the lifecycle of all network infrastructure problems.
- Responsible for making temporary solutions (workarounds) available to incident management and for managing the development of final solutions for known errors.
- Responsible for performing trend analysis of incidents to prevent future incidents from happening.
- Responsible for problem identification, recording, investigation and diagnosis.
- Responsible for communicating with the Clients Problem Manager and other GSs for all problems.
- Will act at the contract Point of Contract (POC) for all Problem oversight and coordination.
- Responsible for the effective implementation of the Clients Problem Management process and for ensuring that problems are managed and reported in accordance with the Clients Problem Management process.
- Responsible for ensuring that all problems are properly resolved and closed.
- Responsible for providing recommendations to the Clients Problem Manager for the on-going improvement of the Problem Management Process.
Qualifications
- Candidates MUST be eligible for a federal security clearance.
Candidates MUST relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA.
Bachelor’s degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.
A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.
Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).
Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications.
Showcase leadership abilities by managing projects and teams.
Be proficient in project management and have knowledge of security and compliance issues.
Additional Information
Equal Opportunity Employer/Veterans/Disabled. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status
Ashburn Consulting is an Equal Opportunity Affirmative Action Employer.
In compliance with the American with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request and accommodation in order to apply for a position with Ashburn Consulting, please e-mail [email protected].”