UX Design Manager

General Description: 

The User Experience Design Manager will manage and direct user experience to ensure ASHA’s mission and vision by ensuring that its digital ecosystems are developed from a user-centric design perspective. The individual in this position will work collaboratively with a broad range of ASHA staff and consultants to envision and design user experiences that meet the needs of ASHA members and the public. 

Responsibilities: 

1. Responsible for managing all aspects of user experience design for ASHA’s websites, mobile apps, and applications

2. User Design Manager should be able to:

• Manage the research and design digital interfaces that promote usability and enhance users' experiences and interactions with our products.
• Execute on all phases of the UX Design from research reports, prototypes, process flows, wireframes to final hand-off to developers and designers.
• Collaborate with cross-functional teams (DEV, UX, PM, BA) to define, design, and deliver creative digital solutions

3. On-going duties include:

• Prioritize and manage multiple projects and deliverables concurrently and efficiently
• Advocate for best practices across all devices.
• Leverage web analytics to understand and enhance the user experience.
• Keep up-to-date on the latest trends and best practices in user experience research and design. 

Contacts: 

To accomplish responsibilities listed above, the incumbent has contact with: 

1. National Office staff at all levels
2. ASHA leaders, members and consumers who use and test ASHA digital products.
3. Outside vendors & consultants 

Freedom to Act: 

Incumbent will receive both specific and broad goals from coach. In the implementation of those goals, considerable latitude will be given. 

Qualifications – Education, Experience, Knowledge, Skills: 

Knowledge and skills typically acquired through:

• B.A. or B.S. degree
• At least 5 years of experience developing websites, web applications, and digital products as an Information Architect, Interaction Designer, User Experience Designer, Web Designer, Usability Specialist, or Front End Developer.
• Continuing education or coursework in user experience design, web application development, and web site development. 

Scope and depth of technical skills/knowledge:

• Experience with user research and usability testing, and documenting and communicating results.
• Demonstrate ability to produce high fidelity wireframes and have experiences with at least one wire framing and prototyping tool (e.g., Adobe CS Applications, Omnigraffle, Balsamiq Mockups or Axure) (portfolio samples will be required)
• Experience producing written and visual UX documentation including sitemaps, wireframes, reports, user flows, and PowerPoint presentations.
• Experience using fluid grids, and working in responsive/adaptive websites using Bootstrap
• Proficient understanding of cross-browser compatibility issues and mobile web standards
• A basic understanding of HTML5, CSS3 & JavaScript and JavaScript frameworks
• Knowledge of web accessibility standards is helpful
• Experience with WordPress, Episerver, and SharePoint is helpful 

Scope and depth of nontechnical skills/knowledge:

• Ability to assume a leadership role in advancing ASHA’s overall user experience
• Strong interpersonal skills
• Ability to work independently and anticipate next steps
• Ability to handle multiple tasks and deadlines simultaneously
• Attention to detail
• Excellent communication, presentation, and analytical skills including the ability to communicatd persuasively across various audience 

National Office EEO Policy: 

It is the policy of the American Speech-Language-Hearing Association to provide equal opportunity to all employees without regard for race, sex, national origin, religion, marital status, disability, veteran's status, age, sexual orientation or LGBT status, genetic information, citizenship, or any other factor protected by applicable federal, state, or local laws and ASHA's Bylaws. This policy applies to recruiting, hiring, transfer, promotion, compensation and benefits, upward mobility, training and development, access to facilities, termination, and other personnel actions. Under the direction of the Chief Executive Officer, with a firm commitment from coaches at all levels within the organizational structure of the National Office, affirmative action will be taken to ensure the full utilization of members of racial/ethnic minority groups, women, persons with disabilities, and Vietnam and disabled veterans within our workforce. 

Disclaimer: 

“This description is intended to provide an overview of the responsibilities and duties of the position. It is not all inclusive. The incumbent in the position will be expected to perform other duties as required. The responsibilities may change over time. This description is provided for informational purposes only and does not form the basis of a contract.”