What are the responsibilities and job description for the Operations Manager - Reconstruction & Mitigation position at Ash & Harris Executive Search?
Position OverviewWe are seeking a highly capable and experienced Operations Manager to lead both reconstruction and mitigation efforts across residential and commercial restoration projects. This role combines the technical expertise of a Project Estimator with the leadership responsibilities of field operations—overseeing mitigation teams, managing subcontractors, and ensuring projects are executed efficiently, profitably, and to high standards of quality and compliance.The ideal candidate has deep experience in restoration project management, strong estimating skills, and a proven ability to navigate TPA workflows. You’ll be responsible for scoping, selling, scheduling, and delivering jobs from intake through completion.Key ResponsibilitiesProject Intake & EstimatingConduct on-site inspections and document damages thoroughlyDevelop detailed scopes of work and estimates using Xactimate or similar platformsSubmit estimates to TPAs, adjusters, or clients and manage revisions through approvalPresent approved scopes to clients and secure signed work authorizationsOperations & Team OversightLead and manage mitigation teams, ensuring proper training, safety, and performanceCoordinate reconstruction efforts through subcontractors and vendorsSchedule and oversee all phases of work to meet deadlines and budget targetsEnsure compliance with building codes, permitting, and safety standardsClient & Stakeholder CommunicationServe as the primary point of contact for clients, insurance representatives, and internal teamsProvide consistent updates and manage expectations throughout the project lifecycleResolve issues promptly and professionally to maintain trust and satisfactionDocumentation & CloseoutMaintain accurate records of job progress, moisture readings, and field documentationConduct final walk-throughs, secure client sign-off, and support invoicing and collectionsQualifications3–5 years of experience in restoration project management (mitigation and reconstruction)Strong estimating skills with Xactimate; T&M Pro experience a plusProven ability to manage field teams and subcontractors effectivelyFamiliarity with TPA workflows and documentation standardsExcellent communication and client relationship skillsHigh attention to detail and ability to manage multiple projects simultaneouslyValid driver’s license and reliable transportation for local travel