What are the responsibilities and job description for the B2B Customer Service Representative position at ASD Lighting Corp?
ASD Lighting is a rapidly growing lighting manufacturing company and we are looking for someone to be a part of our exciting growth. We are seeking a highly skilled individual with excellent communication skills to assist in enhancing our customer service team. We offer opportunities for advancement, as well as a friendly and supportive work environment.
About the Role
As a Customer Service Representative at ASD Lighting, you'll be the primary point of contact for our business customers and manufacturing representatives. You'll ensure orders move smoothly, questions are answered quickly, and every customer receives the responsive service ASD is known for. Beyond supporting daily operations, you'll proactively look for opportunities to help customers grow their business by building relationships, identifying trends, and collaborating with our Sales team.
Key Responsibilities
- Ensure customer orders get processed accurately and efficiently.
- Respond to customer inquiries regarding products, pricing, availability, shipments, and returns.
- Resolve customer concerns promptly while delivering an outstanding customer experience.
- Build strong relationships with customers, outside sales representatives, and manufacturing representatives.
- Monitor customer purchasing patterns and identify opportunities to increase sales or improve service.
- Proactively reach out to customers regarding open quotes, backorders, new products, promotions, or changes in buying activity.
- Support outside sales representatives by providing customer insights, identifying opportunities, and coordinating follow-up.
- Work closely with Sales, Operations, Logistics, and Accounting to resolve issues quickly.
- Maintain accurate customer information and document customer interactions.
- Identify recurring customer issues and suggest process improvements.
- Contribute to achieving department KPIs, including response times, order accuracy, customer satisfaction, and proactive customer engagement.
Qualifications
- 2 years of B2B customer service experience (distribution or manufacturing preferred).
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Ability to solve problems independently and make sound decisions.
- Comfortable working with ERP and CRM systems (Epicor Prophet 21 experience is a plus).
- Proficient in Microsoft Office, particularly Excel and Outlook.
- Positive attitude with a strong customer-first mindset.
What Makes Someone Successful
- Takes ownership instead of waiting for direction.
- Builds long-term customer relationships.
- Looks for ways to help customers grow—not just answer questions.
- Uses data and technology to work smarter.
- Works well across departments.
- Continuously looks for ways to improve processes and the customer experience.
Performance Expectations
Success in this role is measured by:
- Customer satisfaction
- Response and resolution times
- Order accuracy
- Proactive customer outreach
- Support of sales growth within assigned accounts
- Quality and completeness of customer communication
- Contribution to continuous process improvement
Job Type: Full-time
Pay: $40,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- B2B: 2 years (Preferred)
Ability to Commute:
- Spring, TX 77380 (Preferred)
Work Location: In person
Salary : $40,000 - $55,000