IT Systems Specialist

Purpose of the Role

The IT Systems Specialist is responsible for implementing, managing, and troubleshooting the existing network and system environment, and supporting users with a variety of hardware and software according to SLA. The role ensures that performance and availability of the IT Infrastructure is maintained to the highest standards, and that maximum productivity is achieved.

This role provides support for users, plus workstations located throughout the facility for use in the Manufacturing process.

Job Duties

Support, monitor, administer and install key software to ensure that performance and availability is maintained and escalate if necessary.

• Monitoring systems on regular base, as described in procedures
• Respond to help desk issues
• Troubleshoot software issues
• Deploy software packages via Microsoft System Center
• Responsible for backup admin

Support, monitor, administer and install key hardware to ensure that performance and availability is maintained and escalate if necessary.

• Install and support workstations to provide the necessary material to the users
• Monitor, administer, and support site server equipment
• Respond to (escalated) help desk issues
• Help with office moves regarding IT equipment
• Asset management
• Stop/start datacenter equipment

Maintain and support IT data network to guarantee connection to the Asco systems at any time.

• Patching network cables
• Patching Troubleshooting and analysis of issues
• Execute administrative taks in LAN, internet, and VPN
• Respond to help desk issues

Advise, participate in and/or lead IT (Infrastructure) projects under the responsibility of IT Management to contribute to optimize the efficiency of Asco’s IT Infrastructure.

Provide technical expertise and training and develop documentation to the users, the IT department, or external partners in order to guarantee know-how build-up and transfer within the organization.

• Complies with and helps to enforce standard policies and procedures
• Develops documentation, including user guides
• Advising on technical issues

Install, maintain and support fixed and mobile telephony, video conferencing, email, and chat tools to provide the best communication means at any time.

• Roll-out of hardware and software necessary for these communication tools
• Support of the end-users
• Respond to (escalated) help desk issues; provide advanced troubleshooting

Education and Experience Requirements

• Degree in a related field (Information Technology, Computer Science) or equivalent through experience
• At least 5 years of relevant experience in a similar role
• Experience in IT projects is considered an asset
• Familiarity with applicable legislation or regulatory requirements is a plus (ITAR, CCG)
• Knowledge of IT applications, processes, software, and equipment
• LAN, WAN and VPN knowledge
• Knowledge of TCP/IP, DNS, DHCP, FTP, Active Directory, Windows Server and desktop operating systems (legacy and modern)
• Familiarity with Powershell
• Working knowledge of VMWare ESXi/VCenter
• Proficient in written and spoken English, with excellent communication skills
• Excellent data entry skills, with a proven ability to seek and analyze data
• Autonomous; can work independently with minimal supervision
• Able to take initiative and manage time effectively to meet deadlines
• Able to perform in-depth analysis and complex root cause analysis
• Can think conceptually and outside-the-box to improve processes
• Is service-oriented and able to respond to help desk issues in a timely, accurate, and friendly manner
• Ability to exercise good judgement in dealing with confidential information
• Must be currently eligible/authorized to work in the United States.

AAUSA, LLC. Is an Equal Opportunity/Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, citizenship, national origin, gender, age, religion, physical or mental disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

ITAR REQUIREMENTS
Asco Aerospace USA has a responsibility to comply with all applicable requirements set forth by International Traffic Arms Regulations (ITAR). This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as a U.S. citizen, U.S. Permanent Resident (i.e. ‘Green Card Holder’) Political Asylee, or Refugee. This information is collected solely for purposes of complying with U.S. export control requirements and will not be used to unlawfully discriminate in the hiring process.

List of Benefits:

• Insurance:
  • Shared Premiums:
    • Health
    • Dental
    • Vision Insurance – shared premiums
  • Employer Paid:
    • Employee Assistance Program
    • Short-Term and Long-Term Disability Insurance provided by company
    • Basic Life/AD&D Insurance – company provided for employee;
  • Employee Paid:
    • Voluntary Life Insurance available for Employee and Dependents
• 401K with Employer Matching
• Vacation
• Holidays

Click the apply button above to be considered for this role.