What are the responsibilities and job description for the Salesforce Cloud Consultant - W2 Only position at Ascii Group, LLC?
The following requirement is open with our client.
Title : Salesforce Cloud Consultant
Location : Frederick, MD(Onsite)
Duration : 6 Months
Position : W2 Position
Relevant Experience (in Yrs.): 8 yrs.
Role Descriptions:
- We are seeking an experienced Salesforce Consultant with strong expertise in Sales Cloud and Service Cloud Voice integrated with Amazon Connect.
- The ideal candidate will design| configure| and implement Salesforce solutions that enhance customer engagement and streamline sales and service processes.
- Key Responsibilities Solution Design Implementation Configure and customize Salesforce Sales Cloud and Service Cloud Voice features.
- Softphone setup| screen pops| call logging| and Omni Channel routing
- Design and implement Service Cloud Voice integration with Amazon Connect for voice capabilities.
- Develop scalable solutions aligned with Salesforce best practices. Business Analysis
- Gather and analyze business requirements from stakeholders.
- Translate requirements into functional specifications and technical designs.
- Recommend process improvements leveraging Salesforce capabilities.
- Integration Automation Implement automation using Flows and other declarative tools.
- Ensure seamless integration between Salesforce and Amazon Connect.
- Validate call routing| IVR flows| and screen pop functionality. Testing Deployment
- Conduct UAT and support deployment to production.
- Troubleshoot issues related to voice integration and Salesforce configuration. Training Support Provide end-user training and create documentation.
- Offer post-implementation support and resolve technical issues.
Must Have Skills:
Salesforce consultant
service cloud voice (SCV), IVR,
screen pops, call logging, Omni Channel routing
Amazon connect, AWS, IAM, Lambda
Certified salesforce,