What are the responsibilities and job description for the L2 WebSphere Support Engineer position at ASCII Group LLC?
Title : L2 WebSphere Support Engineer
Location : Springfield, IL - Onsite
Duration : 6 months
Position : W2 Position
Rate :$53/hr on W2
Relevant Experience (in Yrs.): 4
Detailed Job Description:
· 3-5 years of experience in application support or technical support roles
· 2 years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms
· Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills
· Basic knowledge of Linux/Unix systems and command line operations
· Knowledge of web technologies (HTTP/HTTPS, load balancers, web servers)
· Experience with monitoring tools such as App Dynamics, Dynatrace or similar APM solutions
· Application Support Experience
· Proven experience troubleshooting e-commerce application issues including but not limited to:
· Order processing and payment gateway failures
· Shopping cart and session management problems
· Product catalog and inventory synchronization issues
· Cache invalidation and performance optimization
· Experience with scheduled job monitoring and batch process management
· Knowledge of feed file processing and data integration workflows
· Understanding of multi-tier application architectures and component interactions
· Operational Skills
· Experience with incident response and issue resolution
· Knowledge of ITIL processes including incident, problem, and change management
· Ability to work in 24x7 shift-based support environment
· Experience with escalation procedures and vendor support coordination
Have Skills
· WebSphere Commerce Suite (WCS) 8.x
· L2 Application
· E-Commerce Troubleshooting
· APM & Application Monitoring
· ITIL & Incident Management
· Database & Linux/Unix
Salary : $51 - $53