Customer Service Associate

Responsibilities:

• Use the BAAN computer system to enter and manage orders for parts, field service, training, repairs, and preventative maintenance
• Provide formal quotations on parts, service, training, and preventative maintenance inspections
• Initiate billing for upgrades, parts and service calls
• Generate spare parts lists, requisitions parts, tracks progress, expedites missing items
• Support field service personnel on job site and generates service trip summaries for use in assuring accurate invoices and closing out orders quickly
• Coordinate expediting and logistics of parts required after shipment and before final acceptance to satisfy customer needs on these projects
• Evaluate the validity of warranty claims and develops and carries out cost-effective solutions
• Coordinate parts being returned to BEP, and for ensuring these parts are returned to our suppliers in a timely fashion
• Generate monthly report identifying high failure rate items to be used as feedback to Purchasing and/or Engineering to drive root cause analysis and resolution
• Maintain sign-out system and Inventory for department tools and equipment used by Field Service Engineers and Engineers
• Prepare parts and rework kits prior to shipment

Requirements

• Bachelor‘s degree in business or engineering is preferred
• Should have at least two years of customer service experience
• Must have strong knowledge of Microsoft applications, especially Word and Excel
• Good communication skills: written, verbal and listening, good interpersonal skills
• Ability to work effectively under pressure
• Dependable self-starter, exhibits leadership skills
• Detail-oriented and organized
• Good problem-solving skills

Strong mechanical and electrical background required