What are the responsibilities and job description for the Customer Service Associate position at Ascential Technologies?
Responsibilities:
- Use the BAAN computer system to enter and manage orders for parts, field service, training, repairs, and preventative maintenance
- Provide formal quotations on parts, service, training, and preventative maintenance inspections
- Initiate billing for upgrades, parts and service calls
- Generate spare parts lists, requisitions parts, tracks progress, expedites missing items
- Support field service personnel on job site and generates service trip summaries for use in assuring accurate invoices and closing out orders quickly
- Coordinate expediting and logistics of parts required after shipment and before final acceptance to satisfy customer needs on these projects
- Evaluate the validity of warranty claims and develops and carries out cost-effective solutions
- Coordinate parts being returned to BEP, and for ensuring these parts are returned to our suppliers in a timely fashion
- Generate monthly report identifying high failure rate items to be used as feedback to Purchasing and/or Engineering to drive root cause analysis and resolution
- Maintain sign-out system and Inventory for department tools and equipment used by Field Service Engineers and Engineers
- Prepare parts and rework kits prior to shipment
Requirements
- Bachelor‘s degree in business or engineering is preferred
- Should have at least two years of customer service experience
- Must have strong knowledge of Microsoft applications, especially Word and Excel
- Good communication skills: written, verbal and listening, good interpersonal skills
- Ability to work effectively under pressure
- Dependable self-starter, exhibits leadership skills
- Detail-oriented and organized
- Good problem-solving skills
Strong mechanical and electrical background required