What are the responsibilities and job description for the Assistant Customer Service Manager position at Ascential Technologies?
Responsibilities:
• Support performance evaluations and provide feedback to team members.
• Aid in recruitment and resource planning based on department needs.
• Contribute to strategic marketing and sales plans for service support and component parts.
• Monitor and track key performance indicators for customer service operations.
• Assist in reviewing trip reports, expenses, RFQs, and proposals.
• Ensure adherence to established procedures and quality standards.
• Provide outstanding customer support, ensuring timely resolutions to service issues.
• Assist in managing departmental budgets and resource allocation.
• Work with product teams to refine service processes and ensure effective knowledge transfer.
• Assist in managing staffing resources to ensure uninterrupted customer service.
• Act as a knowledge and experience resource for the team.
• Support training initiatives, ensuring new hires receive comprehensive orientation.
• Promote team-building activities and coaching efforts.
• Assist in communicating safety protocols, BAAN training, quality standards, and company policies.
Requirements:
• Bachelor‘s degree in Business or Engineering is preferred
• Should have at least 3-5 years of progressive customer service experience
• Must have strong knowledge of Microsoft applications, especially Word and Excel
• Good communication skills: written, verbal and listening, good interpersonal skills
• Ability to work effectively under pressure
• Dependable self-starter, exhibits leadership skills
• Detail-oriented and organized
• Good problem-solving skills
• Strong mechanical and electrical background required
