Service Desk Technician

Ascent Ready is currently looking to hire a Contract-to-Direct IT Service Desk Technician for our client in the financial services industry in Brookfield, WI.

*** PREFACE **

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This Role I

• s:Contract-to-Dire
• ctHourly at 40 hour/wee
• k ON-SITE FULL TI

ME
To Be Considered, Candidates MU

• ST:Reside in Southeastern Wiscon
• sinMaintain US Citizenship or Green Card Status (Visa Sponsorship Not Availab
• le)Have a Reliable Vehicle and Valid Driver's License in Good Stand

ing

***JOB DESCRIPTI

ON***
S

UMMARYThe IT Service Desk Technician reports to the Manager, IT Service Desk and provides IT equipment support to associates across all company locations throughout Southeastern, WI. The role is responsible for configuring, installing, and supporting desktops, laptops, software, and peripherals. Ideal candidates will have demonstrated experience investigating and resolving IT issues, and developed new solutions for novel problems and be customer service-ce

ntric.
ACCONTABI

1. LITIES:Provide top-notch customer service in performing all that f
2. ollows.Install, upgrade, and configure printing, directory structures, rights, security, and software on company s
3. ervers.Answer, prioritize, and document incoming IT requests, logging every interaction in the ticketing system with complete troubleshooting
4. detail.Build, deploy, and support desktops, laptops, devices, software, and peripherals across all loc
5. ations.Unblock USB devices and websites, create and manage shared calendars, and provide and track physical access
6. tokens.Develop and document solutions to novel issues for future ref
7. erence.Maintain asset inventory and track new hardware pur
8. chases.Mentor IT Service Desk Associates on troubleshooting and depl
9. oyment.Train new associates on laptops, phone systems, and VPN
10. access.Responsible for coordinating equipment collection and manage e-waste di
11. sposal.Correspond with hardware vendors for repairs and new pur
12. chases.Stay current with third-party systems and know their v
13. endors.Maintain schedule flexibility covering weekend rotations, early mornings, and late evenings as

needed.
Requ

1. irementsMinimum 5 years of IT support or relevant combination of education and exp
2. erience.Have a reliable vehicle for regular travel between company lo
3. cations.Experience with Windows operating systems, software applications, and core processing systems including Active Di
4. rectory.Strong knowledge of PC architecture and peripherals; servers and n
5. etworks.Strong communication, problem-solving, and organizational
6. skills;Ability to balance multiple priorities in a high-volume environment showcasing strong attention to
7. detail.Demonstrated ability to work well independently and collaboratively in
8. a team.Have a reliable vehicle for regular travel between company lo
9. cations.Able to lift up to 50