What are the responsibilities and job description for the Rooms Manager position at Ascent Hospitality?
Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you’re all about, consider joining our Team.
Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our team as Rooms Manager!
The Rooms Manager is responsible for overseeing the daily operations of the Front Office, Housekeeping, and related departments to ensure the highest level of guest satisfaction. This role focuses on maintaining operational excellence, ensuring adherence to brand standards, and supporting team development while driving productivity and quality service throughout all guest-facing areas.
BENEFITS:
Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our team as Rooms Manager!
The Rooms Manager is responsible for overseeing the daily operations of the Front Office, Housekeeping, and related departments to ensure the highest level of guest satisfaction. This role focuses on maintaining operational excellence, ensuring adherence to brand standards, and supporting team development while driving productivity and quality service throughout all guest-facing areas.
BENEFITS:
- Competitive Salary!
- Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!
- 401k with employer MATCH!
- Paid PTO!
- Uniforms Provided for most positions!
- Team Member Hotel Discount Program!
- Supervise daily operations of the Front Office, Housekeeping, and Guest Services teams.
- Ensure all guest rooms, public areas, and front office functions meet brand and company standards.
- Manage staffing levels, scheduling, and labor costs to maximize efficiency.
- Coordinate closely with other departments to ensure seamless guest experiences.
- Monitor guest feedback and respond promptly to service issues or complaints.
- Conduct regular inspections of guest rooms and public spaces for cleanliness and maintenance.
- Support training and development of team members to enhance performance and morale.
- Assist with budgeting, forecasting, and expense control for the Rooms Division.
- Ensure compliance with safety, security, and company policies.
- Maintain detailed records, reports, and departmental communications.
- Perform other duties as assigned.
- Strong knowledge of hotel operations, including front office and housekeeping functions.
- Excellent leadership, organizational, and problem-solving skills.
- Ability to work under pressure while maintaining a calm and professional demeanor.
- Proficiency in hotel management systems (PMS) and Microsoft Office Suite.
- Strong written and verbal communication skills.
- Exceptional attention to detail and commitment to guest satisfaction.
- Ability to train, motivate, and lead a diverse team.
- Must be able to stand or walk for extended periods.
- Ability to lift or move up to 25 pounds occasionally.
- Frequent use of computer, telephone, and other office equipment.
- Must be able to access and inspect all areas of the property.
- Bachelor’s degree in Hospitality Management or related field preferred.
- Minimum of 2–4 years of experience in hotel operations, with at least 1 year in a supervisory or management role.
- Strong background in both Front Office and Housekeeping operations preferred.
- Must be available to work flexible schedules including weekends and holidays.
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Salary : $45,000 - $60,000