Hotel Guest Services Manager

Job Title/Position: Hotel Guest Services Manager

Location: West Lafayette, Indiana

Hotel: Home2 Suites by Hilton

Pay: $20–$24 per hour (negotiable based on experience and qualifications)

Employee Perks & Benefits:

• Competitive pay
• Comprehensive benefits package
• 401(k) with employer match
• Paid time off and holiday pay
• Insurance plan options
• Hotel team member discounts
• Employee recognition and appreciation programs
• Career growth and advancement opportunities
• Supportive corporate leadership team
• The opportunity to make a direct impact on hotel performance
  
  
  

Lead the Welcome. Support the Team. Make Every Stay Count.

Ascent Hospitality is seeking a hands-on, guest-focused Hotel Guest Services Manager to lead the front desk team at Home2 Suites by Hilton West Lafayette.

You’ll help deliver a welcoming guest experience, support daily hotel operations, and coach a team that makes guests feel at home.

What You’ll Do:

• Oversee front desk operations, including check-in, check-out, guest requests, and service recovery.
• Lead, train, schedule, and support front desk team members.
• Respond to guest feedback and help resolve concerns promptly.
• Support room revenue, occupancy, labor, and front office performance goals.
• Maintain Hilton brand standards, accurate records, and a safe, organized front desk.
  
  
  

What We’re Looking For:

• Hotel front desk or guest-service experience; supervisory experience preferred.
• Strong communication, organization, and problem-solving skills.
• A positive, dependable, guest-first approach.
• Comfort working with hotel systems and supporting a flexible hotel schedule.
• Hilton brand experience is a plus.
  
  
  

Help guests feel at home and help your team do its best work.

Ascent Hospitality is an Equal Opportunity Employer.