Concierge

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work well together for a unified purpose. If this is what you’re all about, consider joining our Team.

Ascent Hospitality is looking for a uniquely qualified hospitality professional to join our team as a Concierge!

The Concierge is responsible for creating a welcoming and memorable guest experience by providing personalized service, local recommendations, reservations, transportation assistance, and prompt follow-up on guest requests.

BENEFITS:

• Competitive Pay
• Health, Dental, Vision, Life Insurance, and other supplemental options
• 401(k) with employer match
• Paid PTO
• Uniforms provided for most positions
• Team Member Hotel Discount Program

ESSENTIAL FUNCTIONS:

• Greet guests warmly and provide professional, personalized service.
• Assist guests with restaurant reservations, transportation, entertainment, attractions, shopping, and other local recommendations.
• Maintain current knowledge of hotel services, amenities, local restaurants, attractions, events, and transportation options.
• Anticipate guest needs and assist with special requests, celebrations, VIP arrivals, and personalized experiences.
• Respond promptly and professionally to guest questions, concerns, and requests.
• Follow up to ensure guest requests have been completed and concerns have been resolved.
• Communicate guest needs and special requests to the appropriate hotel departments.
• Maintain effective communication with Front Desk, Housekeeping, Engineering, Food & Beverage, Sales, and hotel leadership.
• Provide accurate directions and information regarding the hotel and surrounding area.
• Maintain guest confidentiality and protect guest information.
• Follow all hotel safety, security, emergency, brand, and company procedures.
• Maintain professional appearance and conduct at all times.
• Must be able to work a flexible schedule, including weekends and holidays based on business needs.
• Perform other duties and responsibilities as requested.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

• Previous hotel, concierge, guest service, or customer service experience preferred.
• Excellent customer service and communication skills.
• Professional, friendly, and approachable demeanor.
• Knowledge of the local area or ability to quickly learn local restaurants, attractions, entertainment, and transportation options.
• Strong organizational and follow-up skills.
• Ability to handle multiple guest requests in a professional and timely manner.
• Ability to remain calm and professional when addressing guest concerns.
• Basic computer skills and ability to learn hotel systems.
• Ability to work independently and as part of a team.
• Ability to maintain guest confidentiality.

PHYSICAL DEMANDS:

• Ability to stand and walk for extended periods.
• Ability to communicate effectively with guests and Team Members.
• Ability to use hands and arms repetitively and occasionally stoop, kneel, crouch, or reach.
• May be required to lift and/or move up to 25 pounds.
• Ability to perform duties in a fast-paced hospitality environment.

QUALIFICATION STANDARDS:

• High school diploma or equivalent required.
• Previous hospitality or customer service experience preferred.
• Previous concierge or upscale hotel experience is a plus.
• Must have excellent guest service and communication skills.
• Must be able to work effectively in a team environment.
• Must be able to work a flexible schedule based on hotel needs.

EEO Employer