Data Center IT Technician

Job Description

Install, test, modify and terminate fiber/coax/Cat 5/6 within customer data center or applicable telecommunication zones. Perform server installs, drives, switches, routers, ladder racks, cages and cabinets. Work with customer equipment, determine work priorities/manage order commitments; conduct advanced testing; install custom ladder racking. Perform custom installations; perform advanced troubleshooting/advanced fiber terminations; design/lead cage builds; troubleshoot security systems and customer equipment.

• Run fiber and coax cross connects and follows proper termination techniques per company established processes and procedures.
• Perform Installs/Tests/Modifies Cross Connects and ensures proper dressing of the following: coax cross connects (repeater), fiber cross connects (Unicam termination), twisted pair copper cross connects, intra-building cross connects, 66 block/110 block terminations.
• Deploy cabinet rack mount PDU’s. Install cable management systems to include wire managers and patch panels.
• Rack and stack customer equipment.
• Install and test cross connect circuits (switched, multiplexed, T1, DS3, OC3-48, Eth, GigE, 10Gig etc.).
• Conduct carrier circuit maintenance.
• Troubleshoot switched / multiplexed / media converted circuits; escalates to, and works with Networking Group, as needed.
• Install circuits requiring advanced fiber terminations. Conduct carrier circuit testing.
• Work with customers to troubleshoot issues. May require console to device and perform basic config (DRAC, iLO).
• Maintain detailed written records of all work activity.
• Manage and maintain Technicians, day to day operations and appropriate project staffing requirements.
• Escalate SRs that require additional information.
• Determine work priorities from the ticketing queue and ensures adherence to all commit times.
• May perform other duties as assigned.