Trust Senior Specialist

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

Job Description

Section 1: Position Summary

In addition to duties performed by a Senior Trust Analyst, the Senior Specialist is able to assume broader responsibilities that directly support their Manager. From leading projects and process improvement initiatives, to supporting the onboarding and learning of new associates, to serving as a temporary back-up in the Manager's absence, the Senior Specialist will demonstrate advanced communication and decision making skills.

Section 2: Job Functions, Essential Duties and Responsibilities

• Act as a Subject Matter Expert who represents the broader interests of the department or division by participating in strategic initiatives, projects, and organization change management.
• Partners with Manager to design and execute on-boarding plans for new associates.
• Provides backup coverage for Manager on interim and short-term basis.
• Provides effective and timely verbal and written communications in a clear, concise and informative written manner
• Masters the I-Client Philosophy and approach and is able to positively influence their teams use of the I-Will Statements
• Provides additional support for team members to assist with their mission of driving World Class Client Satisfaction
• Capable of performing for all aspects of trust processing, so they can assist team during times of peak resource demand
• Supports Total Quality Management procedures within own workgroup to ensure work going to client is 100% accurate
• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.
• Assist with other tasks and projects as assigned
  
  

Supervision

• Act as a back up to Manager
  
  

Section 3: Experience, Skills, Knowledge Requirements

• Associate’s degree preferred
• Word, Excel (Expert level), and Outlook skills
• Advanced written and oral communication skills
• Analytical and problem-solving skills
• Demonstrated attention to detail and the ability to prioritize, manage tasks and meet in connection with business operations.
• Ability to effectively plan and assign work and supervise support staff
• The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.
  
  

The national average salary range for this role $50-$65K in base pay, exclusive of any bonuses and benefits. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis.  Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc.  For more information, please visit careers.ascensus.com/#Benefits.

We are proud to be an Equal Opportunity Employer

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