Transportation Program Supervisor

Transportation Program Supervisor – Wise Path Aurora

Wise Path Recovery Center – Aurora
Morgantown, West Virginia
Full-Time | $48,000 annually

Join Our Mission. Help Remove Barriers to Recovery.

Wise Path Recovery Center – Aurora is launching a trauma-informed, non-emergency medical transportation program serving individuals across north-central West Virginia.

Our transportation program helps connect individuals to substance use disorder treatment, behavioral health services, medication-assisted treatment, aftercare appointments, and other critical recovery-related services. Our goal is simple: make sure transportation is never the reason someone cannot access the care they need.

Wise Path – Aurora is seeking a dependable, highly organized, and mission-driven Transportation Program Supervisor to help build and lead this program in Morgantown.

This is a hands-on leadership role responsible for the day-to-day operation of the transportation program, including dispatch, driver scheduling, fleet management, regulatory and Medicaid broker compliance, trip documentation, and supervision of our Driver/Transporter team.

The ideal candidate is comfortable building systems, managing multiple priorities, holding a team accountable, and working compassionately with individuals who may be experiencing crisis or navigating early recovery.

Location

900 Fairmont Road
Morgantown, WV

Local travel throughout north-central West Virginia is required.

Schedule

Primarily weekday business hours with flexibility to support early morning, evening, and weekend transportation needs.

Transportation services generally operate:

• Monday through Friday, 8:00 a.m. – 10:00 p.m.
• Weekend transportation by appointment

The Transportation Program Supervisor may occasionally provide direct transportation coverage when needed.

Compensation

$48,000 annually

This position is currently funded through a West Virginia Rural Health Transformation Program grant through September 30, 2027.

What You Will Do

Transportation Operations

• Oversee daily transportation operations, including trip requests, dispatch, driver assignments, and vehicle scheduling.
• Coordinate standing, scheduled, and same-week transportation requests.
• Apply established trip-prioritization criteria when transportation demand exceeds availability.
• Accept and manage transportation assignments through Modivcare, West Virginia's Medicaid non-emergency medical transportation broker.
• Ensure transportation services meet applicable pickup, wait-time, cancellation, documentation, and reporting requirements.
• Monitor daily transportation activity and quickly resolve scheduling, staffing, or service disruptions.
• Provide backup driving coverage when necessary.

Team Leadership

• Recruit, onboard, train, supervise, and evaluate Driver/Transporters.
• Build staggered driver schedules that support transportation demand while appropriately managing overtime.
• Establish clear performance expectations for safety, professionalism, attendance, documentation, and rider experience.
• Provide ongoing coaching and accountability to transportation team members.
• Maintain appropriate staffing coverage for weekday services and weekend transportation appointments.

Driver Compliance

• Maintain complete and current driver qualification files.
• Ensure all required documentation is submitted to Modivcare before a driver provides transportation and as part of required annual renewals.
• Track required driver screenings, credential renewals, and training requirements.
• Ensure required documentation may include:
  • Valid driver's license
  • Motor vehicle record
  • Criminal background screening
  • National and West Virginia Sex Offender Registry screening
  • Child abuse registry screening
  • Drug screening
  • Federal exclusion screening
  • Required training certificates
• Immediately remove drivers from transportation duties when eligibility or compliance requirements are no longer met.

Fleet Management

• Coordinate preventive vehicle maintenance and repairs.
• Maintain vehicle registration and insurance documentation.
• Coordinate required vehicle inspections.
• Ensure vehicles contain required safety equipment and remain safe, clean, and ready for service.
• Maintain accurate fleet maintenance and inspection records.

Documentation and Reporting

• Ensure transportation documentation is completed accurately and timely.
• Review trip logs for completeness, including required rider signatures and transportation details.
• Track transportation metrics including:
  • Number of rides provided
  • On-time performance
  • Completed trips
  • Cancellations
  • No-shows
• Maintain accurate data to support monthly operational, grant, and compliance reporting.

Rider and Community Partner Support

• Serve as a primary operational contact for treatment providers, referral partners, and community stakeholders.
• Respond professionally and compassionately to rider questions, concerns, and complaints.
• Investigate transportation incidents, accidents, complaints, and service concerns.
• Coordinate escalation of significant safety or compliance issues to leadership.

Compliance and Program Development

• Develop and maintain standard operating procedures for transportation operations, including:
  • Dispatch
  • Rider communication
  • Pickup and drop-off procedures
  • Incident escalation
  • Vehicle inspections
  • Trip documentation
• Maintain processes for employees to report suspected fraud, waste, or abuse, including confidential or anonymous reporting when appropriate.
• Escalate and report compliance concerns in accordance with organizational and Modivcare requirements.
• Protect patient and rider information in accordance with applicable confidentiality requirements.

What You Need

• Minimum of 2 years of supervisory experience in transportation, dispatch, healthcare operations, behavioral health, human services, or a related environment.
• Must be at least 18 years of age.
• Valid driver's license and ability to meet company automobile insurance eligibility requirements.
• Ability to successfully meet all Driver/Transporter screening requirements because this position may provide backup transportation.
• Strong organizational and scheduling skills.
• Comfort working with scheduling systems, spreadsheets, and detailed operational records.
• Ability to manage competing priorities in a fast-moving environment.
• Strong communication and problem-solving skills.
• Ability to lead employees with both accountability and respect.
• Ability to remain calm and professional when working with individuals experiencing crisis, behavioral health challenges, or early recovery.

Preferred Qualifications

• Experience with non-emergency medical transportation, paratransit, healthcare transportation, or Medicaid transportation programs.
• Experience working with Modivcare or another Medicaid transportation broker.
• West Virginia Peer Recovery Support Specialist certification.
• Lived experience of recovery or experience supporting individuals affected by substance use disorders.
• Familiarity with HIPAA, 42 CFR Part 2, healthcare compliance, or behavioral health confidentiality requirements.

Screening and Training Requirements

Employment in this role is contingent upon successful completion of required pre-employment and ongoing screening requirements, which may include:

• National criminal background check
• National and West Virginia Sex Offender Registry screening
• Child abuse registry screening
• Federal healthcare exclusion screening
• Motor vehicle record review
• 10-panel drug screening

Screening requirements may be repeated annually or as otherwise required by applicable transportation program standards.

Before transporting riders, required training may include:

• First Aid/CPR/AED
• Defensive driving
• CTAA Passenger Assistance, Safety and Sensitivity (PASS) training
• HIPAA and confidentiality training
• Additional organizational or transportation safety training

Why Join Wise Path – Aurora?

This is an opportunity to help build a transportation program that directly removes one of the most significant barriers individuals face when accessing treatment and recovery services.

You will have the opportunity to:

• Build a new transportation program from the ground up.
• Develop systems and processes that support long-term program success.
• Lead a mission-driven transportation team.
• Work closely with behavioral health and recovery professionals.
• Make a measurable difference in access to treatment throughout north-central West Virginia.

Benefits

Eligible team members may receive an employer contribution toward health insurance or retirement benefits in accordance with applicable program and company benefit offerings.

Equal Employment Opportunity

Wise Path – Aurora is an Equal Opportunity Employer and is committed to creating an inclusive workplace. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

We strongly encourage individuals with lived experience of recovery to apply.

Wise Path – Aurora maintains a drug-free workplace.