Office/HR Coordinator

Thrive Now Recovery Center

Office/HR Coordinator

Position Profile

Job Title: HR / Office Coordinator

Department: Operations / Human Resources

Reports To: Program Manager / Corporate HR

FLSA Status: Non-Exempt

Position Type: Full-Time

Location: Pleasant Hill, IA (On-site)

➡️About The Company

🧩Join a team that’s changing lives.

‼️At Thrive Now Recovery Center and our affiliated treatment centers, we are building something different—programs that deliver exceptional, person-centered care and restore hope for individuals, families, and communities impacted by substance use and mental health disorders. Our work is grounded in trauma-informed care, compassion, and integrity, and every team member plays a meaningful role in a client’s recovery journey.

Whether you’re bedside in medical, guiding clinical programming, supporting recovery services, or ensuring smooth day-to-day operations, you’ll be part of a collaborative, mission-driven team that shows up for one another and the people we serve. We offer modern, well-trained workplaces, opportunities for growth, and leadership that invests in your success.

🧩If you’re looking for a place where your work truly matters—and where you’ll make a lasting impact—this is it. We’re glad you’re considering joining our team.

General Description

The HR / Office Coordinator serves as the operational hub of the facility—managing front-office flow while supporting critical HR functions. As the first point of contact, this role directly shapes the patient and employee experience.

This position ensures that daily operations run efficiently, onboarding is executed with precision, and all processes align with company standards, regulatory requirements, and Joint Commission expectations.

Essential Duties & Responsibilities

Office Coordination

• Serve as the first point of contact, creating a professional, trauma-informed, and welcoming environment
• Coordinate conference rooms, meetings, and facility logistics
• Manage office supplies, equipment, and vendor relationships
• Support internal communications, reporting, and team updates
• Drive service excellence and contribute to patient and employee retention
  
  

HR Coordination

• Coordinate onboarding logistics and ensure a seamless Day 1 experience
• Track and verify completion of all pre-employment requirements (background checks, drug screens, I-9, etc.)
• Maintain accurate and compliant personnel files within HRIS systems
• Prepare orientation materials and coordinate system access
• Track required trainings, certifications, and licensure renewals
• Support Joint Commission readiness and documentation compliance
• Serve as a first point of contact for HR-related questions and escalate as appropriate
• Partner closely with Corporate HR to ensure alignment and execution of processes
  
  

Qualifications

Minimum Qualifications

• High school diploma or equivalent
• 2 years of administrative, front desk, or coordination experience (healthcare strongly preferred)
• Strong organizational and multitasking ability in a fast-paced environment
• Excellent communication and customer service skills
• Ability to maintain confidentiality and handle sensitive information
• Proficiency in Microsoft Office Suite
• CPR/First Aid certification (or ability to obtain within 30 days)
  
  

Preferred Qualifications

• Associate’s or Bachelor’s degree in Business Administration or related field
• Experience supporting HR functions (onboarding, personnel files, compliance)
• Familiarity with HRIS systems (e.g., BambooHR, ADP)
• Knowledge of HIPAA and healthcare regulatory standards
  
  

Key Competencies

• Customer Service & Patient Experience
• Organization & Attention to Detail
• Communication & Professional Judgment
• Time Management & Prioritization
• Problem Solving & Adaptability
• Accountability & Ownership
• Team Collaboration
  
  

Work Environment

• On-site role within a behavioral health treatment facility
• High interaction with patients, families, and staff
• Fast-paced, dynamic environment requiring flexibility
• Occasional evenings or weekends as needed
  
  

Employee Benefits

• Medical, Dental, and Vision Insurance
• Generous Paid Time Off (PTO) and Holidays
• Professional Development Support
  
  

Equal Employment Opportunity & Reasonable Accommodations

The organization provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

The organization provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. If you require accommodation to perform the essential functions of this position, please notify your supervisor or Human Resources. Requests will be evaluated on a case-by-case basis to ensure equal employment opportunities.

ARS also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.