What are the responsibilities and job description for the Service Desk Technician position at Ascension Federal Services Inc.?
Service Desk Technician (Jr-Mid-Sr)
Location: Tampa, FL, 33601
Clearance: TS/SCI
Job Description:
The Service Desk Technician will provide technical support to end-users, troubleshoot and resolve hardware and software issues, and escalate complex problems to higher-level support teams. The ideal candidate will have excellent communication skills, be customer-focused, and have a strong technical background.
Responsibilities:
- Provide technical support to end-users via phone, email, or in-person
- Troubleshoot and resolve hardware and software issues
- Escalate complex problems to higher-level support teams
- Document and track all support requests and resolutions in a ticketing system
- Install, configure, and maintain hardware and software
- Assist with the setup and maintenance of network and server infrastructure
- Provide training and support to end-users on new hardware and software
- Stay up-to-date with the latest technology trends and advancements
Requirements:
- Associate's or Bachelor's degree in Computer Science or related field
- 2 years of experience in a technical support role
- Excellent communication and customer service skills
- Strong technical background in hardware, software, and networking
- Experience with ticketing systems and remote support tools
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Ability to prioritize and manage multiple tasks and projects