What are the responsibilities and job description for the Help Desk Specialist position at Ascension Federal Services Inc.?
Help Desk Specialist
Location: Springfield, VA, 20598
Clearance: TS/SCI
Job Description:
The Help Desk Specialist will provide technical support and assistance to end-users regarding software, hardware, and network-related issues. The specialist will be responsible for troubleshooting and resolving technical problems, documenting issues and resolutions, and escalating complex problems to higher-level support teams.
Responsibilities:
- Provide technical support and assistance to end-users via phone, email, or in-person.
- Troubleshoot and resolve technical problems related to software, hardware, and network issues.
- Document issues and resolutions in a help desk ticketing system.
- Escalate complex problems to higher-level support teams.
- Assist with the installation, configuration, and maintenance of hardware and software.
- Provide training and guidance to end-users on software and hardware usage.
- Perform other related duties as assigned.
Requirements:
- Bachelor's degree in Computer Science or related field
- 3 years of experience in a help desk or technical support role
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and network protocols
- Excellent communication and customer service skills
- Ability to work independently and in a team environment.
- Strong problem-solving and analytical skills
- Ability to prioritize and manage multiple tasks and projects.
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance/Vision insurance
- Life insurance