What are the responsibilities and job description for the Desktop Support Technician position at Ascension Federal Services Inc.?
Desktop Support Technician
Miami, FL 33101
Job Description:
We are seeking a skilled Desktop Support Technician to provide technical support to our employees in the Orlando area. The ideal candidate will have a strong background in troubleshooting and resolving hardware, software, and network issues on desktop computers and laptops. The Desktop Support Technician will be responsible for installing, configuring, and maintaining desktop systems, as well as providing training and support to end users.
Responsibilities:
- Provide technical support to end users in person, over the phone, or via remote desktop
- Install, configure, and maintain desktop hardware and software
- Troubleshoot and resolve hardware, software, and network issues
- Set up and configure new desktop systems for employees
- Train end users on basic computer skills and software applications
- Document and track technical issues and resolutions
Requirements:
- 2 years of experience in desktop support or a related field
- Strong knowledge of Windows operating systems and Microsoft Office Suite
- Experience with hardware troubleshooting and repair
- Excellent communication and customer service skills
- Ability to work independently and prioritize tasks
- CompTIA A certification is a plus