What are the responsibilities and job description for the Patient Access Representative position at ASCENSION DEPAUL SERVICES?
JOB DESCRIPTION
Position: Patient Access Representative
Reports to: Operations Manager Status: Full Time/ Non-exempt
Department: Behavioral Health
Ascension DePaul Services CORE VALUES:
Service of the Poor – Employee demonstrates generosity of spirit, especially for persons most in need
Reverence – Employee demonstrates respect and compassion for the dignity and diversity of life
Integrity – Employee inspires trust through personal leadership
Wisdom – Employee integrates excellence and stewardship into execution of job duties
Creativity – Employee demonstrates courageous innovation
Dedication – Employee affirms the hope and joy of the Ascension DePaul Services mission
GENERAL JOB DESCRIPTION
Responsible for greeting the public, scheduling appointments, maintaining medical records, processing patients at admission and discharge and clerical duties as assigned. Provides services in compliance with DePaul Community Health Center as a representative for the Clinic.
DUTIES & RESPONSIBILITES
Responsible for the cleanliness of the patient waiting area.
Responsible for maintaining a professional appearance of patient access working area.
Works with patients to schedule new appointments and follow up appointments.
Contacts no show appointments to reschedule.
Works with patients to complete a registration packet and data entry into patient electronic health record. This includes, but is not limited, to adding and updating patients’ records, change in demographics, insurance information and financial status.
Enter patient’s arrival and check patients into the health center.
Verify all patients’ insurance at the time of service and ensures all patients are educated on the patient portal.
Works with patients to sign up for the patient portal.
Receive and route all incoming telephone calls; making and verifying appointments as required.
Responsible for the maintenance patient medical records
Makes the appropriate request for medical reports from referring facilities as required and forwards to the medical records department.
Responsible for working with patient population to collect required payment for services.
Makes the appropriate referrals to the financial counselor as needed.
Accepts supervision, feedback and continuing education programs as requested by the supervisor. Supports policies, procedures and supervisory decisions within the Health Center.
Utilizes established channels of communication and proper lines of authority for problem solving and communication.
Participates in all required training as designated by the supervisor.
Maintains an acceptable attendance record and provides proper notification and leave slips for absence or tardiness.
Accepts responsibility of patient rights. Maintains and assures patient confidentiality.
Applies the Vision and Mission of the DCHC and Ascension Health.
Performs any and all duties deemed necessary as requested by the supervisor.
WORK ENVIRONMENT
Work is normally performed inside with in temperature-controlled environment.
MINIMUM QUALIFICATIONS
Must have a high school diploma or GED
At least three (3) years’ experience in a health care business office setting.
Must have 3 years of cash handling or payment posting experience.
Experience working with an electronic medical record preferred.
Experience working with a diverse population.
Must have excellent communication skills, including verbal and written.
Must be computer literate
PREFERRED QUALIFICATIONS
Bilingual English/Spanish