Lead Medical Assistant - Hammond Location

JOB DESCRIPTION

Position: Lead Medical Assistant

Reports to: Operations Manager Status: FullTime / Exempt

Department: Clinical

Ascension DePaul Services CORE VALUES:

● Service of the Poor – Employee demonstrates generosity of spirit, especially for persons most in

need

● Reverence – Employee demonstrates respect and compassion for the dignity and diversity of life

● Integrity – Employee inspires trust through personal leadership

● Wisdom – Employee integrates excellence and stewardship into execution of job duties

● Creativity – Employee demonstrates courageous innovation

● Dedication – Employee affirms the hope and joy of the Ascension DePaul Services mission

GENERAL JOB DESCRIPTION

The purpose of the role of the Lead Medical Assistant to ensure the provision of consistent high-quality

care to patients at DePaul Community Health Centers. The Lead Medical Assistant is required to perform

all duties of a Medical Assistant and functions as a resource for the Medical Assistants, Patient

Representative team and other non- licensed associates. The Lead Medical Assistant works

collaboratively with the teams to drive Quality Improvement initiatives and performance improvement.

The Lead Medical Assistant reports to the Operations Manager and keeps them abreast of concerns and

issues that may impact the provision of safe patient care.

DUTIES & RESPONSIBILITIES

● Is knowledgeable of and applies the Mission, Vision and Values of Ascension DePaul Services

● Serves as patients’ primary point of contact for clinical services provided within the health

center

● Works closely and collaboratively with Patient Access Supervisors and Providers to assure

smooth clinical operations.

● Works with the Medical Assistant Clinical Trainer on the orientation of new hires and a warm

hand off at the completion of orientation.

● Ensures Medical Assistants provide a positive experience for patients and safe care. Helps to

resolve patient issues.

● Promotes teamwork and a positive attitude amongst all associates.

● Provides backup support to Medical Assistants which includes lunch coverage on the floor and

when needed.

● Acts as the first level go-to person for the providers and staff regarding investigating and

troubleshooting issues.

● Provides and documents routine inspections of clinical equipment; ensures proper cleaning and

storage of equipment.

● Conducts daily checks of exam rooms for standard stocking and cleanliness

Created 7/13/21

● May serve as the onsite VOMS personnel and liaison between DePaul and VFC.

● Uses established channels of communication and proper lines of authority for problem solving

and communication.

● Supervises medical assistants and laboratory technicians. Provide on-going valuable, objective,

and constructive feedback regarding job performance.

● Assures efficient flow of operations to reduce wait times for patients within the health center.

● Completes Medical Assistant chart checks for accuracy and completeness.

● Oversees daily quality control

● May participate in the interview and selection process of MA applicants.

● Assists Operations Manager in developing the weekly MA work schedules.

● Collaborates with Operations Manager on performance evaluations for assigned MA(s)

● Serves as site EMR super-user and provides training, update information and other key

communications regarding the EMR.

PHYSICAL DEMANDS

While performing the duties of this position, the individual is regularly required to stand, walk, sit, use hands to

finger, handle and operate tools and equipment, reach with hands and arms, balance, kneel, bend, carry, reach,

push, pull, lift, twist, grip, and communicate (talk and hear). 80% of the time is stationary/sitting. Specific vision

abilities required include close vision.

Sustained mental effort is regularly required.

WORK ENVIRONMENT

Work is normally performed inside a temperature-controlled environment.

MINIMUM QUALIFICATIONS

● High school diploma or equivalent

● Must possess a minimum of five years clinical experience

● Basic computer skills required and possess excellent organizational and leadership skills with

the ability to pay attention to details

● Exhibit professional behavior and communication skills

● Ability to become an electronic medical record super user and trainer.

● Ability to function within accepted Medical Assistant and medical standards.