What are the responsibilities and job description for the Desktop Support Analyst position at Ascendum Solutions?
6 month contract to hire, candidates should be eligible to work for any employer in the United States without needing Visa sponsorship now or in the future. Full benefits/PTO available prior to full-time conversion.
Oversee all end-user desktop hardware, mobile devices, software applications, and operating systems. Provide Tier 1 & Tier 2 IT support for technical desktop issues. The ideal candidate should deeply understand desktop OS, hardware, software applications, and be committed to excellent customer service.
Responsibilities
- Support end-users with hardware, software, and network issues on-site (approx. 1700 users)
- Manage and resolve service tickets, documenting solutions in detail
- Install, configure, and maintain computer systems, applications, and peripherals
- Manage user onboarding and offboarding in Microsoft Active Directory and EntraID
- Create, modify, and delete security groups in Microsoft Active Directory and EntraID
- Administer file server permissions
- Troubleshoot Windows and MAC OS and related applications (Office, Teams, OneDrive)
- Support printers, copiers, and zebra printers
- Encrypt computers using BitLocker
- Perform basic VOIP phone system administration
Qualifications
- Proficient with Microsoft Active Directory and EntraID
- Experience with Microsoft Intune / Endpoint Manager for device and application management
- Familiarity with Azure Virtual Desktop / Citrix / VMware Horizon
- Skilled in Microsoft Office, Teams, OneDrive, SharePoint
- Experience with multi-factor authentication (MFA) and identity protection tools
- Proficient in Windows and MAC operating systems
- Experienced with Exchange Online (O365)
- Basic knowledge of Networking protocols: TCP/IP, SFTP, HTTP, DNS, DHCP, SMTP
- Adaptable to fast-paced and changing environments
- Excellent at providing high-quality customer service to end-users
- Capable of working independently and in a team
- Strong problem-solving and analytical skills
Experience/Education
- Minimum 3 years’ experience as a Desktop Support Technician
- Preferred certifications: CompTIA A , Network , Security ; Apple Certified (ACSP), AZ-104
- Associate's degree in computer science, IT, or related field
Work from Home Requirements:
- A quiet, distraction-free environment to work from in your home.
- A secure home internet connection with speeds >20 Mbps for downloads and >10 Mbps for uploads is required.
- The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive.
