What are the responsibilities and job description for the Operations Support Coordinator position at Ascendo Resources?
Operations Support Coordinator
Job Summary:
We are seeking a customer-focused Operations Support Coordinator to handle escalated operational issues, resolve service disputes, and provide guidance to drivers, agents, and customers. This role requires strong communication, problem-solving, and organizational skills in a fast-paced logistics environment.
Responsibilities:
- Manage inbound and outbound calls and emails.
- Investigate service issues, determine root causes, and document resolutions.
- Mediate disputes and provide guidance on operational procedures.
- Recommend corrective actions and follow up on outstanding issues.
- Review and process adjustments when necessary.
- Maintain accurate records and follow established policies and procedures.
Qualifications:
- High school diploma or equivalent.
- At least one year of administrative or customer support experience.
- Call center or logistics experience preferred.
- Strong communication, multitasking, and problem-solving skills.
- Basic knowledge of North American geography and Microsoft Word and Excel.
- Ability to remain professional under pressure and work a rotating Saturday or holiday schedule as needed.