What are the responsibilities and job description for the Automotive Claims Adjuster position at Ascendo Resources?
- Verify claim information to determine if the customer's concern, diagnosis, and failure justify the repair approval within the terms of the contract.
- Verify repair costs are performed within industry standards.
- Verify repair information to determine if coverage was within the limits of the service contract.
- Interface with customers, agents, dealers to complete all investigations of claims.
- Complete a fair settlement of the claim.
- Contribute to team effort by accomplishing related results as needed.
- Verify claims are processed following the policy and procedure established by Smart Autocare
Periodic Job Functions
- Participate in any projects, reports, documentation, tasks or objectives assigned
Skills & Competencies Required
- Parts and Labor Guide familiarity.
- Intermediate knowledge of Windows-based computer programs.
- Exceptional customer service and communication skills.
- Ability to read, analyze and interpret general business correspondence or technical procedures.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists
- Spanish fluency/Bilingual a plus
- Adhere closely to a posted schedule