Senior Manager, Omnichannel & Customer Engagement - Job ID: 1735

Description

Here at Ascendis we pride ourselves in exceptional science, visionary leadership, skilled and passionate colleagues. We are a dynamic, fast-growing biopharma company with offices in Denmark, Germany, and the United States. Today, we’re advancing programs in Endocrinology Rare Disease, and Oncology.

Guided by our core values of patients, science, and passion, we use our TransCon® drug development platform to fulfill our mission of developing new and potentially best-in-class therapies to address unmet medical needs.

Our culture fosters a place where skilled, adaptable, and highly resourceful professionals can truly make their mark. We are a dynamic workplace for employees to grow and develop their skills.

Position Summary

The Senior Manager, Omnichannel and Customer Engagement supports the execution and optimization of omnichannel strategies aligned to the US marketing team’s goals. Working across brand teams and with internal and external partners (Commercial Operations, IT, agencies, media vendors), this role contributes to the planning and implementation of targeted multi-channel campaigns that drive healthcare provider (HCP) and patient engagement for the US Ascendis Endocrinology portfolio.

The ideal candidate is a strategic executor with strong digital marketing acumen and a passion for delivering meaningful customer experiences through innovative, insight-driven campaigns.

Requirements

Key Responsibilities

• Collaborate with brand leads to implement multi-channel campaigns that support business objectives and brand strategy.
• Manage the day-to-day execution of omnichannel initiatives, including digital, social, and non-personal promotional tactics.
• Monitor and optimize customer engagement across HCP and patient/caregiver touchpoints.
• Support the development and use of KPIs to track performance and identify areas for optimization.
• Partner with agency and media vendors to deliver high-quality campaigns on time and within budget.
• Generate regular reports and insights to inform marketing decisions and improve return on investment.
• Ensure all tactics align with regulatory and compliance standards.
• Contribute to the exploration and implementation of new technologies or platforms that enhance engagement effectiveness.
  
  

Qualifications

• Bachelor’s degree required; MBA or relevant advanced degree preferred.
• 7 years of experience in marketing or digital engagement roles, preferably in pharmaceutical or biotech settings.
• This is a hybrid 3-day onsite role in Princeton, New Jersey.
• Demonstrated experience with digital marketing, non-personal promotion, and social media execution.
• Strong understanding of omnichannel marketing principles in the pharmaceutical industry and performance optimization.
• Familiarity with regulatory and compliance guidelines within the pharmaceutical industry.
• Ability to manage projects cross-functionally and collaborate with multiple stakeholders.
• Experience working with agency partners and media vendors.
  
  

The estimated salary range for this position is $155,000 - $170,000. Actual salary determination is dependent on a variety of factors some of which include: experience, qualifications, and geographic location. This position may be eligible for a discretionary annual bonus or an incentive compensation plan (eligibility varies based on role and position level), discretionary stock-based long-term incentives, paid time off, and a comprehensive benefits package.

Benefits

• 401(k) plan with company match
• Medical, dental, and vision plans
• Company-offered Life and Accidental Death & Dismemberment (AD&D) insurance
• Company-provided short and long-term disability benefits
• Unique offerings of Pet Insurance and Legal Insurance
• Employee Assistance Program
• Employee Discounts
• Professional Development
• Health Saving Account (HSA)
• Flexible Spending Accounts
• Various incentive compensation plans
• Accident, Critical Illness, and Hospital Indemnity Insurance
• Mental Health resources
• Paid leave benefits for new parents
  
  

Ascendis Pharma is proud to be an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

A Note To Recruiters

We do not allow external search party solicitation. Presentation of candidates without written permission from the Ascendis Pharma Inc Human Resources team (specifically from: Talent Acquisition Partner or Human Resources Director) is not allowed. If this occurs your ownership of these candidates will not be acknowledged.